The holidays are a special time at The Protocall Group! This time of year is a time of appreciation and giving. The Protocall Group takes this time to show its appreciation to all of the employees with holiday parties, as well as to recognize those employees who are celebrating special anniversaries with awards. We applaud these employees for their continued dedication to Protocall.


The “Best Place to Work” logo in our email signature lines must be true! Several of our employees are celebrating 5 and 10 years of service. We also celebrate an employee who has been with Protocall for 20 years! The Protocall Group is honored to recognize the following employees as part of the Protocall team!

Sylvia Richardson, Payroll/Billing Coordinator for the Industrial Division, joined Protocall in 1996 and has reached a 20-year milestone as a valued member of the Protocall team. Her warm smile and positive, fun attitude are infectious to all who have the pleasure of working with her! “Sylvia is a pleasure to have on our team in the payroll/billing Department. After 20 years of employment at Protocall, Sylvia is someone I can depend on to share her wealth of information to any new employees. I’m sorry she was accidentally overlooked for her 20 years at the company party, but I hope she knows how extremely important of a Protocall employee she is to all!” exclaims her manager Diane Sweeney. Congratulations on this incredible milestone, Sylvia!

The following Protocall Team Members celebrated their 10-year Anniversaries with Protocall this year!

Courtney Donahue, Regional Director of Industrial Services, celebrated 10 years of service to Protocall this year! Priscilla Mascuilli, VP of Client Services, tells us how Courtney’s career with us got started. “Courtney actually started with Protocall in March of 1999 as a night coordinator in our Cherry Hill branch. She was young and motivated and a few years later I started to discuss a sales position with her which she quickly said she would never be interested in. But I was persistent and eventually in 2003 after visiting a difficult client with me for whatever reason she decided to try it!!” Priscilla adds these kind words regarding Courtney, “She has proven her ability as a sales person with excellent communication and strategic planning skills. Her background working in a branch has also served her very well. These combined talents led me to once again approach her with another opportunity as a Regional Manager, in which she has also done an amazing job! I have been lucky to find such a great asset to The Protocall Group. Happy 10th or 17th anniversary…either way I am happy she is with us!” Thank you Courtney for your dedication and commitment to the Protocall team!

Maureen Napoleon, Branch Manager for NJ Healthcare and Office & Professional, has been a part of the Protocall family for 10 years! Zach Fazio, VP of Healthcare & Office & Professional Operations, offers these kind words about Maureen, “Maureen has been an outstanding Staffing Supervisor and now Manager with Protocall for 10 years. Over the past 10 years she has exemplified all of Protocall’s values as a company and has done everything she can to be successful in her position. Congratulations and thank you for your 10 years of service.”

The Protocall Team Members below celebrated their 5-year Protocall Anniversaries!

Evelyn Colon, Staffing Supervisor at Omni Bakery marks her 5th year with Protocall. Melanie Nagle, Branch Manager, commends Evelyn’s 5 years with these kind words, “Evelyn has been a dedicated onsite superviser at Omni Baking. She has an excellent rapport with all of the managers and supervisors at Omni Baking. She puts the customer’s needs first and addresses their critical concerns. She has done an outstanding job with training and safety and has worked very hard to reduce their injury record. Evelyn is a team player and is always a pleasure to be around.” Congratulations, Evelyn on this milestone and for your dedication and contributions to The Protocall Group!

Kelly Loux, Payroll/Billing Coordinator for Healthcare NJ celebrated her 5-year Anniversary in June. Kelly’s manager, Diane Sweeney offers these kind words, “Although Kelly Loux has been with Protocall for 5 years, I only had the pleasure of having her join our payroll/billing department 2 ½ years ago. We are thrilled to have Kelly in our department as she is a true asset. She works so well independently and as a team member. She sees a problem and has no qualms about sharing her thoughts for a solution. She is well-respected within her department, the corporate office and the branches for which she processes payroll. I look forward to another 5 years with Kelly in our department.”

Kellie Macrae, Marketing Coordinator marked her 5th year with Protocall in October. This past October Kellie was promoted to Marketing Coordinator. Kim Dobrzynski, Director of Marketing, says, “Congratulations and a huge thank you to Kellie Macrae for 5 years of much-appreciated service with Protocall. During these past 5 years, Kellie has been instrumental in handling the day-to-day and project-based marketing needs of our branches. She has such a great rapport with everyone in our branches and is always so helpful to do her best for their marketing needs. She truly understands the needs of the branches and offers creative ideas to give them tools for sales and recruitment. Her creativity, organization, commitment, and keen attention to detail make Kellie a tremendous asset to the Marketing Department. It is with great pleasure that we get to work with her.”

Kathleen West, Staff Accountant started her career at The Protocall Group in December 2011. “When given the opportunity, she will always ask if she can do anything to help you, especially if she sees that you are inundated with work. She is amazingly quick at learning new software and/or tasks. Kathleen is great addition to our Protocall Accounting team!!”, exclaims Debbie Daleus, Kathleen’s Supervisor. Congratulations and thank you for your continued commitment to Protocall!