The Protocall Group has earned The Joint Commission’s Gold Seal of Approval® for Health Care Staffing Services Certification by demonstrating continuous compliance with its performance standards. The Gold Seal is a symbol of quality that reflects a health care organization’s commitment to providing safe and quality patient care.
Health care staffing firms place temporary staff in organizations that direct or provide patient care. Health Care Staffing Services Certification demonstrates Protocall’s efforts to address how qualifications and competencies of staff are determined, placement of staff and how their performance is monitored.
The Protocall Group underwent a rigorous, unannounced onsite review on April 24, 2019. During the visit, a team of Joint Commission reviewers evaluated compliance with related certification standards. Joint Commission standards are developed in consultation with health care experts and providers, measurement experts and patients. The reviewers also conducted onsite observations and interviews.
“Health Care Staffing Services Certification recognizes health care staffing firms committed to fostering continuous quality improvement in patient safety and quality of care,” says Mark Pelletier, RN, MS, chief operating officer, Accreditation and Certification Operations, and chief nursing executive, The Joint Commission. “We commend The Protocall Group for using certification to strengthen its program structure and management framework, as well as to enhance its staff recruitment and development processes.”
What Does This Mean for You?
- Ensure the highest quality of standards and performance from your employees
- Improve the quality of patient care by reducing variation in clinical processes
- Assure that you meet your HR accreditation requirements