Effective Date: January 1, 2010
The Protocall Group; Faz-90, Inc.; and Protocall-NJ, Inc. (collectively “we”, “our” or “Protocall” in this Statement) respects the privacy of our customers, applicants, and employees and we acknowledge that you have certain rights related to any personal information we collect from you. Protocall supports federal, state and local privacy laws, and has procedures in place to meet the requirements of those laws. The following information describes our privacy principles in addition to our practices for gathering, storing, and using your personal data. We encourage you to review this information so that you may understand and consent to how we may collect, use, and share your personal information. Unless you provide sufficient personal information, we may be unable to assist you with your staffing or employment requirements.
Our Commitment to Privacy
Protocall is committed to maintaining the privacy and security of the personal information of our customers, applicants, and employees. Protocall’s privacy policies reflect these principles, and will also conform to any privacy requirements where we do business.
What Data We Collect
Protocall’s goal in collecting your personal data is to provide you with the most personalized service possible. By knowing more about you, we are able to deliver leading staffing and employment services and, hence, a better service to you. In general, personal information is requested when you contact us to look for employment or to search for a candidate to fill a job opening. We may ask applicants for their names, addresses, and other personal information such as work experience, education, and skills. When hiring employees, we may also request personal information that is considered “sensitive,” such as information necessary to provide health benefits. Protocall recommends that you do not disclose sensitive personal characteristics (e.g., race, age, gender, etc.) on the initial resume or curriculum vitae (CV) you submit to us.
Applicants and Employees: The amount of personal information you are required to supply will normally be limited to only that which is necessary to supply our services to you. We may also use your contact information to send you e-mail and/or text messages about our company or job postings that fit your profile. Only Protocall (or agents working on behalf of Protocall) will send you these communications. At no time will we release your personal information to customers without your consent. When hiring employees, Protocall may also collect sensitive data such as information required to provide health-care services. This collection of data is either compatible with employment law or is vital to the interests of the Protocall employee. In order to comply with laws, rules and regulations pertaining to equal employment opportunities or to assist Protocall in compiling data for its affirmative action practices, we may also ask you to provide gender or racial information. This provision of this type of information will be voluntary, unless it is required by law, and will not hinder your employment opportunities. When collecting sensitive information, we will ask you to provide your consent to collect, store, and in some cases, transfer this data to third parties including payroll service companies, health insurance organizations, or government agencies as required by law. Protocall takes all reasonable security measures to protect the confidentiality and integrity of sensitive data collected, stored, and used.
Customers: For those customers who participate in any of Protocall’s various online procurement systems, we will only ask for information necessary to fulfill your staffing, recruiting, consulting or other business request.
Cookies: To help us provide better service, we may sometimes collect anonymous information from visits to our sites through the use of “cookies.” These do not access your personal information, but rather allow Protocall to log users who have visited our Web sites. Protocall or its vendors may use this data to analyze trends and statistics to help us provide better customer service.
Whom We Share It With
In order to provide our services, personal data you give us may be shared with other Protocall operations that are governed by the same privacy principles and security practices. We may also send the personal data of our applicants and temporary employees to Protocall customers and/or agents who are acting on our behalf to provide you an employment opportunity. For our employees, we occasionally use other companies to provide limited services on our behalf, such as payroll processing services and health-care benefits. We may also send your personal data to marketing companies who will then contact you to determine your feedback and satisfaction with our services. These companies may also send you information on our services. We will only provide these agents and suppliers with the personal information they need to deliver the service we have requested.
Protocall may also collect and report demographic data, to customers, marketing companies, or as required by law. If we do collect and report this demographic information, we remove any unique personally identifiable information (name, address, etc.) that would attach you to this demographic data. This anonymous information is used and analyzed only at an aggregate level to help us understand trends and more precisely determine how to improve our services to you.
Choice: Opt Out/Opt In
We may send e-mails regarding career or other promotional opportunities. Each notification tells you how to opt out of receiving future e-mails. The database is automatically updated when you opt out.
Protocall protects the security of the personal information you provide. This information may be stored in manual or electronic systems with limited access in order to protect this information from loss, misuse, unauthorized access, disclosure, alteration, or destruction.
How to Contact Us
At Protocall, we are working hard to protect your privacy while delivering innovative career development and staffing services. Our privacy principles represent our commitment to ensuring that your personal information is safe and secure. If you believe that Protocall has not adhered to these principles and practices, contact us and we will work diligently to promptly determine and remedy the problem.