Frequently Asked Questions
We are glad to have you on board with us at The Protocall Group. We know you must have questions now that you are on our payroll. Read our Frequently Asked Questions or contact your Protocall staffing supervisor at the branch office where you registered.
You should drop off, scan or fax your time ticket to the branch office you are working for on a weekly basis. Please confirm receipt with the branch if you are scanning or faxing your time ticket.
Yes! The Protocall Group offers direct deposit for all employees. Please refer to the Direct Deposit Form, complete it and return it to your recruiter in order to enroll.
Always contact a Protocall Group staffing supervisor when you are running late or unable to report to work.
If an employee elects coverage on their initial Acknowledgement of Coverage form, they will receive a packet in the mail from the HR Coordinator approximately 60 days after their first day worked. These packets will be mailed to the address.
- Employees that work 30 hours or more per ongoing week may qualify for coverage. Please contact HR for eligibility information.
The marketplace/exchange is the state sponsored website that in which you can also purchase insurance. – https://www.healthcare.gov. We encourage employees to look at their options on the exchange.
Should Protocall not have an assignment and an employee’s active employment ends, you may be offered to select COBRA benefits and continue on the insurance at the full premium rate plus an administrative fee.
As explained above, they can elect to go to the marketplace/exchange https://www.healthcare.gov Employees are encouraged to call 1-800-318-2596 for more information.
The cost of the coverage varies according to the plan design. Information regarding plans is discussed in the benefits section.
There are options for spouse, dependant or family coverage which the employee can elect to choose. However, the employee will be responsible for the additional cost for spouse rate, dependant and family coverage
The company contribution of single coverage will be put towards family coverage and the employee will pay the difference.
Protocall has a variety of plans to choose from which may include hospitalization and prescriptions benefits. A summary of benefits is available in the benefits section of our website.
Unfortunately, we do not currently have benefits to cover eyeglasses or dental.
Depending on the plan chosen, you may have copays or deductibles.
Currently, the plan does have a list of participating providers. Employees with receive all information needed to lookup providers in the network.