Frequently Asked Questions

We are glad to have you on board with us at The Protocall Group. We know you must have questions now that you are on our payroll. Read our Frequently Asked Questions or contact your Protocall staffing supervisor at the branch office where you registered.

All employees of Protocall can refer a new applicant who is hired and works for The Protocall Group. All employees can also refer a company, healthcare facility and/or individual that needs staffing services. See Referral Program for more details.
Timesheets are due on a weekly basis and must be received no later than noon on Monday following the prior work week.

You should drop off, scan or fax your time ticket to the branch office you are working for on a weekly basis. Please confirm receipt with the branch if you are scanning or faxing your time ticket.

Yes! The Protocall Group offers direct deposit for all employees. Please refer to the Direct Deposit Form, complete it and return it to your recruiter in order to enroll.

Always contact a Protocall Group staffing supervisor when you are running late or unable to report to work.

Yes! We offer certain benefits and ProtoPerks. Please refer to our benefits page for more information.
The Patient Protection and Affordable Care Act (PPACA) 2010 HR3590, or Affordable Care Act (ACA) for short, is the new health care reform law in America and is often called by its nick-name Obamacare. The Patient Protection and Affordable Care Act is made up of the Affordable Health Care for America Act, the Patient Protection Act, and the health care related sections of the Health Care and Education Reconciliation Act and the Student Aid and Fiscal Responsibility Act. It also includes amendments to other laws like the Food, Drug and Cosmetics Act and the Health and Public Services Act. Since being signed into law additional rules and regulations have expanded upon the law and continue to have changes.
The Affordable Care Act is a long, complex piece of legislation that attempts to reform the healthcare system by providing more Americans with affordable quality health insurance and by curbing the growth in healthcare spending in the U.S. Reforms include new benefits, rights and protections, rules for insurance companies, taxes, tax breaks, funding, spending, the creation of committees, education, new job creation and more.

If an employee elects coverage on their initial Acknowledgement of Coverage form, they will receive a packet in the mail from the HR Coordinator approximately 60 days after their first day worked. These packets will be mailed to the address.

  • Employees that work 30 hours or more per ongoing week may qualify for coverage. Please contact HR for eligibility information.

The marketplace/exchange is the state sponsored website that in which you can also purchase insurance. – We encourage employees to look at their options on the exchange.

Should Protocall not have an assignment and an employee’s active employment ends, you may be offered to select COBRA benefits and continue on the insurance at the full premium rate plus an administrative fee.

As explained above, they can elect to go to the marketplace/exchange Employees are encouraged to call 1-800-318-2596 for more information.

The cost of the coverage varies according to the plan design. Information regarding plans is discussed in the benefits section.

On a weekly basis as a payroll deduction.
Once enrolled, the employee is required to stay on the plan until the last day of their plan year and will continue in effect indefinitely unless the employee has a life changing event. The employee may also be subject to a penalty by the IRS if they do not have insurance.

There are options for spouse, dependant or family coverage which the employee can elect to choose. However, the employee will be responsible for the additional cost for spouse rate, dependant and family coverage

The company contribution of single coverage will be put towards family coverage and the employee will pay the difference.

Currently, dependent coverage is eligible to age 26.
If you have a life changing event, you may be eligible if you meet the eligibility criteria. Life changing events will require proof.

Protocall has a variety of plans to choose from which may include hospitalization and prescriptions benefits. A summary of benefits is available in the benefits section of our website.

Unfortunately, we do not currently have benefits to cover eyeglasses or dental.

Depending on the plan chosen, you may have copays or deductibles.

Currently, the plan does have a list of participating providers. Employees with receive all information needed to lookup providers in the network.

The Affordable Care Act does stipulate that pre-existing medical conditions will be covered. Please see the government website for further details as this is determined by the law or call 1-800-318-2596.
If you are Medicaid eligible, you can choose the Protocall program, but are encouraged to look at your options under the exchange, since you may be eligible for subsidy which would lower your cost for insurance.