About Us 2019-01-17T21:15:14+00:00

About Us

The Protocall Group, a locally-owned and family operated staffing firm, has been an industry leader throughout South Jersey and the Greater Philadelphia area since 1965. We care about our customers and associates, and our numbers prove it. Our top managers have company tenure averaging 25 years each – that means more than 200 years combined experience and industry knowledge to serve you. Our customers and associates love having access to one of the largest local databases for people and jobs.

Our Passion

We keep it simple – passionate – but simple: Place. Top. Talent.
Placing top talent is our driving force, and it shows. South Jersey Biz, NJ Biz, and Best Companies Group have each recognized The Protocall Group among the Best Places to Work. Protocall connects exceptional job seekers with our client companies, offering a broad range of personnel. Each Protocall division specializes in its discipline:
Office and Professional SupportIndustrial Warehouse StaffingHealthcare Services

Our Vision

Spurred on by our long-term customers and their satisfaction, our vision is always to do better. Watch us blow past your expectations and introduce staffing programs that impact essential business initiatives. We do this by offering up-to-date staffing and recruitment solutions, customizing on-site staffing programs for customers, using video onboarding for associates and helping employers increase productivity and lower staffing costs.

Core Values

Together through teamwork, open communication and commitment, we strive to create a more efficient and productive company for our customers and candidates. It’s the Protocall way: One Team, One Dream.

  • Lead the Way
    We consider ourselves leaders in our jobs: Advancing the goals of our customers, our team and Protocall by demonstrating commitment and going the extra mile.

  • Keep Our Word
    We are not casual with our promises. You can rely on us to follow up and follow through, being totally focused on the task with which we are engaged.

  • Make Someone’s Day
    We aspire to do something special for customers and coworkers at every opportunity.

  • Answer the Call
    Our satisfaction comes from providing support to our customers and coworkers with a strong desire for finding solutions and progressing forward.


The Protocall Group proudly supports many local businesses and community organizations.

  • Affiliated Staffing Group (ASGroup)
  • New Jersey Staffing Alliance
  • Mid Atlantic Staffing Association
  • WIB (Burlington County Workforce Investment Board
  • Chamber of Commerce Southern New Jersey
  • Burlington County Chamber of Commerce
  • Gloucester County Chamber of Commerce
  • Tri-State Human Resource Management Association
  • Society for Human Resource Management (SHRM)
  • Alzheimer’s Association of New Jersey
  • Senior Citizen United Community Services (SCUCS)
  • Samaritan Healthcare and Hospice


Contact Us

Request a Quote

“My Experience with Protocall Has Been Phenomenal”

Simply stated, my experience has been phenomenal with The Protocall Group. We have found their representation to be unfailingly professional, competent and bottom line – a true pleasure to do business with. The Protocall Group is knowledgeable, dedicated to what is in their client’s best interest, and remains in touch with us at all times.

Up and down the organizational chart, the Client Account representative Courtney Donahue, along with her ownership team, has been very responsive, knowledgeable, flexible and honest. In fact, her consultation with our management has improved our fluctuating staffing scenarios over the last 3-4 years. The Protocall Group experience is punctuated by the fact that we had a negative experience with a previous staffing group whereas the Protocall Group team has been quite supportive, kept involved, and mentioned small details and tips that have really helped us here at the BJ’s Burlington, NJ Distribution Center.

Over the last 3 or 4 years it is still very refreshing to be treated the good “old- fashioned” way and to see someone actually do what they say they’re going to do with a great amount of support, respect and knowledge of our business needs. The Protocall Group team even has an on- site supervisor here covering/supporting both of our shifts. The convenience and availability of their team’s resources speaks volumes. The Protocall Group team has its finger on the pulse of the job market in terms of technology as well as demonstrating strong onsite human resource dependability. What sets Protocall Group apart is their ability to carefully listen to the senior management here to discover our departmental needs in a dynamic retail, logistics arena . They are always available and their services are immediate and produce tangible results. As a true partner, we value The Protocall Group’s dedication and relationship.

Greg G., Manager of Facilities & Security

“She has Gone Above and Beyond the Call of Duty”

Dear Protocall,

I just wanted to take the time to let you know that our housekeeper today on Levy 5 has been WONDERFUL! She has gone above and beyond the call of duty today which has been much appreciated by Lisa, myself and the staff. I think her name is Aniyah Taylor. This housekeeper truly knows her job and does it very well.

Patrice Carr RN, Clinical Manager Levy 5

“I Commend You on Your Choice of Staff”

Good day Cathyanne. I frequently use the Access Center for my outpatient testing. Every time I utilize our services the staff is always pleasant in their interactions with the patients. I particularly have to commend Ms. Norcross, a Protocall Staffing temporary employee, for her warmth and helpfulness when I need to have my data entered. She is always professional and tries very hard to accommodate the patients so there is little or no waiting time for everyone. I commend you on your choice of staff. It is a pleasure to have my testing done in such a convenient manner.

Rosemary L., Performance Improvement Coordinator

“Please Give My Thanks to Whoever is Recruiting this Level of Talent”

Hello Maureen,

I wanted to drop you a line regarding the temp we presently have working from your company.

Although I do not interact with Emily a lot, she is by far one of the best employees I have ever encountered.

In my history with this company, I have employed hundreds of temporary workers through many different agencies and I must say it is a breath of fresh air to have someone like Emily on staff. Not only is her skill set high and broad, but she maintains a positive attitude no matter what task she is performing. She is always willing to help her co-workers with whatever needs to be accomplished – I witnessed her sweeping her work area just the other day.

Please give my thanks to whoever is recruiting this level of talent. It is my only regret that I do not have room on my staff to hire Emily permanently.


Joe M., Operations Manager

“The Continued Hard Work to Bring the Best Workers to Our Company”

Joanne everything that has happened at our company is all the hard work from your team’s efforts. The continuing hard work to bring the best workers to our company helps my team to be able to do their jobs more efficiently as we move forward. Joanne, your drive is what has gotten you into our company. I take no credit this was all you and the patience you have with Eleanore. If you have anyone like Jamie Ortiz, please let me know as I need about three.

John W

“A First Class Operation That Prides Themselves on Service”

Hi Joanne –

Per my voicemail, I wanted to let you know that we enjoyed working with your firm Protocall. From being in a service business ourselves, we knew after your first visit, we were working with a first class operation that prides themselves on service. You really wanted to get to know our business and offered valuable information during that initial visit. After that visit, both Maureen and Jenny were a pleasure to work with as well. They followed up and provided excellent service. Although we filled the spot internally, we appreciated the quick response and excellent customer service. We will certainly use your firm’s service the next time the need arises.

Thank you, Joanne, for your assistance and we certainly thank both Maureen and Jenny for their service and assistance as well! Thank you very much and talk soon.

Chris S.

“A Partnership, Rather Than a Service”

Hello Priscilla,

Let me start by saying this e-mail is long overdue. I am writing to let you know how happy we are with Joanne’s service to us. She is attentive to our needs and supplies us with wonderful workers day in and day out. Whenever we need to change a worker, her response is immediate. She always supplies us with the proper number of workers we need for each day. She also frequents our building periodically to check up on the workers and how Protocall is doing and how Protocall could possibly do more for us. Joanne makes it feel like a partnership, rather than a service to us.

We had tried several other staffing companies. We were not happy with our results. We were extremely hesitant, in the beginning with Protocall after being soured by the competition. Joanne and Protocall as a whole has delighted us and made us a more efficient company. We are extremely happy with the service offered as well as the results. Joanne did not just tell us what we wanted to hear, but she delivered everything she told us she would. I have recommended Joanne and Protocall to many other companies and have urged them to try Protocall and see the difference. Thanks for all the good work and we look forward to a continued partnership.

Joe R., Director of Operations