Frequently Asked Questions

We are glad to have you on board with us at The Protocall Group. We know you must have questions now that you are on our payroll. Read our Frequently Asked Questions or contact your Protocall staffing supervisor at the branch office where you registered. 

How do I receive a referral bonus?

All employees of Protocall can refer a new applicant who is hired and works for The Protocall Group. All employees can also refer a company, healthcare facility and/or individual that needs staffing services. See Referral Program for more details.

When is my timesheet due?

Timesheets are due on a weekly basis and must be received no later than noon on Monday following the prior work week.

How do I submit my time ticket?

You should scan or fax your time ticket to the branch office you are working for on a weekly basis.

Can I sign up for Direct Deposit?

Yes! The Protocall Group offers direct deposit for all employees. Please refer to the Direct Deposit Form, complete it and return it to your recruiter in order to enroll. Should you choose not to enroll in our FREE direct deposit, you will receive a paper check, which is mailed every Friday.

Who should I contact if I am sick or unable to report to work?

Always contact a Protocall Group staffing supervisor when you are running late or unable to report to work.  Be sure to speak to them and do not just leave a message. He/she will make sure your on-site manager is aware of the situation.

Do you offer any benefits?

Yes! We offer certain benefits and ProtoPerks. Please refer to our benefits page for more information.

What is the Affordable Care Act?

The Patient Protection and Affordable Care Act (PPACA) 2010 HR3590, or Affordable Care Act (ACA) for short, is the new health care reform law in America and is often called by its nick-name Obamacare. The Patient Protection and Affordable Care Act is made up of the Affordable Health Care for America Actthe Patient Protection Act, and the health care related sections of the Health Care and Education Reconciliation Act and the Student Aid and Fiscal Responsibility Act. It also includes amendments to other laws like the Food, Drug and Cosmetics Act and the Health and Public Services Act. Since being signed into law additional rules and regulations have expanded upon the law and continue to have changes.

What Does the Affordable Care Act Do?

The Affordable Care Act is a long, complex piece of legislation that attempts to reform the healthcare system by providing more Americans with affordable quality health insurance and by curbing the growth in healthcare spending in the U.S. Reforms include new benefits, rights and protections, rules for insurance companies, taxes, tax breaks, funding, spending, the creation of committees, education, new job creation and more.

How do I enroll?

If an employee elects coverage on their initial Acknowledgement of Coverage form, they will receive a packet in the mail from the HR Coordinator approximately 60 days after their first day worked. These packets will be mailed to the address given on the Acknowledgement of Coverage form.

Who is eligible for health insurance?

  • All employees hired by The Protocall Group are eligible once they complete 90 days of employment.
  • Initial Look-back eligible employees: If an employee has worked 1560 hours and a total of 12 months between October 1, 2013 and October 1, 2014, the employee will become eligible January 1, 2015.
  • New Hires: Those employees who started working October 1, 2014 and ongoing, will be eligible on the 91st day from their first day worked.

What is the marketplace/exchange?

The marketplace/exchange is the state sponsored website that in which you can also purchase insurance. –  We encourage employees to look at their options on the exchange.  Those that make less than approx. 9.88 hour most likely qualify for subsidy which will enable them to get free or discounted rates for insurance through the exchange.

Because this is a temporary job, what happens if I don’t have work for Protocall; will I still be able to get insurance/will I lose insurance if I was enrolled?

Should Protocall not have an assignment and an employee’s active employment ends, they may be eligible to select COBRA benefits and continue on the insurance at the full premium rate plus an administrative fee.

Do I have to pay a penalty if I don’t choose some kind of insurance?

If the employee does not elect to go with the Protocall plan and elects to go to the marketplace/exchange and select one of their programs, they will be in compliance with the Affordable Care Act. If they elect to ignore the law and forego insurance, they will be subject to a tax penalty.

If I don’t like the insurance that Protocall offers, where else can I get insurance?

Again, as explained above, they can elect to go to the marketplace/exchange Employees are encouraged to call 1-800-318-2596 for more information.

How much is the insurance?

If you elect the Protocall Bronze Plan, the cost will be $28.35 for single coverage PER WEEK and $194.97 for family coverage PER WEEK.

How will I pay for the insurance?

On a weekly basis as a payroll deduction.

Is the insurance pretax or post tax?


What if I am on the insurance but can no longer afford it or I don’t want it?

Once enrolled, the employee is required to stay on the plan until the last day of their plan year and will continue in effect indefinitely unless the employee has a life changing event. The employee may also be subject to a penalty by the IRS if they do not have insurance.

Does the insurance cover my family or spouse?

There is a plan available for spouse, and/or family which the employee can elect to choose. However, the employee will be responsible for the additional cost for family/ spouse rate.

The company contribution of single coverage will be put towards family coverage and the employee will pay the difference.

Up to what age will my child be covered?

Currently, dependent coverage is eligible to age 26.

I don’t need the insurance now because I have coverage elsewhere, but can I join in the future?

If you have a life changing event, you may be eligible if you meet the eligibility criteria. Life changing events will require proof.

Does the insurance cover hospitalization?

Yes – Protocall’s plan does provide hospitalization coverage.

Does the insurance cover prescriptions?

Yes, a summary of benefits will list all benefits you will receive at orientation/interview.

Does the insurance cover eye glasses, dental, etc.?


Who is the insurance company?

Protocall’s plan will be utilizing MERITAIN, which is a subsidiary of AETNA. The network of doctors and hospitals is in the AETNA network.

Are there copays? Deductibles?

Yes, there is a $3000 deductible for single coverage and $6000 for family coverage.

Do I have to go to certain doctors (like an HMO plan)?

The plan does have a list of participating providers. Employees can view the providers by going to the following website:

I have a pre-existing medical condition, will I still be covered?

The Affordable Care Act does stipulate that pre-existing medical conditions will be covered. Please see the government website for further details as this is determined by the law or call 1-800-318-2596.

If I’m eligible for Medicaid, can I still be eligible for Protocall’s insurance?

If you are Medicaid eligible, you can choose the Protocall program, but are encouraged to look at your options under the exchange, since you may be eligible for subsidy which would lower your cost for insurance.