Entries for the ‘Office & Professional’ Category

Caring As A Competitive Weapon

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Protocall_Staffing

April 2017
By Ed Frauenheim and Shawn Murphy

 

 

A sense of belonging–even love–drives higher revenue, according to new Great Place to Work study.

Soft is hard-edged when it comes to business growth.

That’s a key takeaway from new research from Great Place to Work, conducted while creating the 2016 Best Small and Medium Workplaces list. This research showed that one of the strongest drivers of better-than-average revenue growth among smaller businesses is a caring community at work.

Caring ranked as more pivotal for growth than the usual suspects such as a clear business strategy, innovation activities, and competent leadership. So the caring-as-competitive-edge finding is striking. But it is not entirely surprising to the two of us co-authors, given a growing collection of data about the importance of psychological security, community, and a sense of belonging.

Indeed, the signs point to a future where the firms best poised to lay waste to rivals are the ones that best cultivate brotherly and sisterly love within their walls.

Great Place to Work conducted this research by looking at several hundred small and medium-sized companies, and examining more than 52,000 employee surveys.

The study sought the strongest drivers of revenue outperformance by looking at the relative impact of the 58 questions from Great Place to Work’s Trust Index© Employee Survey.

At the very top was “Management hires people who fit in well here,” followed closely by “People care about each other here.”

When employees in a high-trust culture experience a caring workplace, they are 44% more likely to work for a company with above-average revenue growth. It’s notable that hiring-for-fit is a slightly stronger driver of better revenue. That’s a signal that newcomers–especially jerks–can upset a close-knit, high-performing team. Other top 10 drivers paint a picture of a caring, collegial environment. They include “There is a ‘family’ or ‘team’ feeling here” and “You can count on people to cooperate.”

One caveat about the study is that all the companies studied are Great Place to Work-Certified. That means 7 of 10 of each companies’ employees gave them positive scores on the Trust Index Survey, indicating that staffers at these firms have a solid level of trust in management, camaraderie among themselves, and pride on the job.

It may be that companies with low or broken trust with management would not see that a more caring environment would spur stronger sales growth.

But the connection Great Place to Work found between a caring community and competitive success dovetails with other research.

Google, in its pursuit to understand what fuels high performance in teams, recently learned that psychological safety is the primary influence. Psychological safety helps team members feel comfortable sharing opposing ideas or presenting new ones. Central to psychological safety is the willingness to be vulnerable in front of others.

Or consider earlier studies by Roy Baumeister of Florida State University on links between the need to belong–a close cousin of caring–and behaviors important to team effectiveness. Baumeister found that people rejected by others show counter-productive behaviors such as aggressiveness, reluctance to help, lack of empathy, self-defeating behavior and even “temporary reductions in intelligent thought.”

Co-author Shawn Murphy highlighted the role caring and belonging in his book, The Optimistic Workplace. In interviews conducted by Murphy for his book, employees in high-caring work environments experienced higher levels of pride towards the company and their work product. What’s more, caring and a sense of belonging can contribute to greater fulfillment in life.

In one case, a mechanic from Luck Companies expressed how his life changed because of the positive work environment at the provider of building materials including crushed stone. Kelly, the mechanic, said he felt “needed” at Luck Companies. “I know that what I do actually does make a difference and does matter,” he said. “When I see that I aspire to do better, do more.” The environment at Luck is shaped by the care the company demonstrates in living up to its motto of “igniting human potential.”

In another company, BambooHR, the expression of care comes through in the start-up’s “anti-workaholic policy.” While it sounds cheeky, the intention behind the policy is rooted in concern for employees. BambooHR wants employees to have a life outside the organization. Employees who consistently work more than 40 hours a week take time away from family and friends. The policy helps employees find a healthier way to integrate their personal and professional lives.

Caring and belonging are “soft,” intangibles. Yet their impact on a business is very tangible. Businesses willing to look beyond the traditional, supposedly “hard” levers of revenue growth are likely to outperform those stuck using yesterday’s business knowledge.

Today it’s never been clearer: caring is a competitive weapon.

 


 

Ed Frauenheim is Director of Research and Content at Great Place to Work®. Ed provides insights into how Great Places to Work For All are better for business, better for people, and better for the world. He has spoken at more than 20 events, co-written two books and published articles in Fortune, Wired and the Seattle Times.

Shawn Murphy is author of The Optimistic Workplace and CEO of consulting firm Switch and Shift.

Protocall Group Owner Roy Fazio speaks out on the ACA Mandate Delay for Employers

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In an article just published by Staffing Industry Analysts, Protocall Group owner Roy Fazio was interviewed and quoted in an article focusing on the one-year delay in the Affordable Care Act (ACA’s) employer mandate.  Roy Fazio is very well-educated on this subject matter and how it will affect staffing companies.

Fazio also serves as chairperson for Affiliated Staffing Group (ASGroup), an organization of non-competing staffing firms formed for the purpose of sharing best practices. Preparation is key. The members of ASGroup have already been analyzing their workforce to gauge the impact of the ACA and are working on measures they need to take to provide insurance to employees, says Roy Fazio.

ASGroup has also been working with attorney Alden Bianchi for about a year to get prepared, Fazio says. Bianchi represented the Romney administration in connection with the 2006 Massachusetts healthcare reform act, upon which the ACA was based.

Also starting Oct. 1 of this year, employers will have to notify current and new employees about their employers’ health insurance offerings, if any.

Read the full article by clicking this link.

http://www.staffingindustry.com/row/Research-Publications/Publications/Staffing-Industry-Review/September-2013/Don-t-Lose-Sight

 

Protocall Staffing Launches – New Name, New Branding and New Website

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Cherry Hill, NJ – Protocall Staffing is proud to announce its rebrand from Protocall Staffing to The Protocall Group with the launch of its new website.

Protocall Staffing, a well-known staffing services provider to the Delaware Valley since 1965, has launched its new website at www.protocallgroup.com.

The Protocall Group launched the new website to reach out to more companies looking for staffing and hiring solutions and to job seekers looking for employment.  The Protocall Group is comprised of 6 specialty companies which provide temporary staffing and direct hire, temp-to-hire and contract services and solutions in the entities of Office & Professional, Finance & Accounting, Technology/IT, Industrial, Healthcare and Homecare.

The desire to create a phenomenal online presence for The Protocall Group, led us to award the website development contract to Blackbird e-Solutions, LLC.

The new website has been designed to provide the ultimate user-friendly experience with improved navigation and quick and easy access to essential information to job seekers, employers, as well as employees of the company.  The new website also allows customers to access information with the option to share information across all major social networking sites.  “The social media properties will not simply be profiles and pages on various platforms, but extensions of their website where they can engage job seekers as well as employers and clients,” states Bryan Coe, owner of Blackbird e-Solutions, LLC.

The website boasts a modern, colorful design and is divided into three sections: Job Seekers, Employers and Employees. Each area then takes the user into a customized section and provides detailed information on the corporation as well as its 6 entities. The website’s user-friendly nature provides users with more efficient access to the organization’s resources.

“We are excited to launch this new site,” says Kim Dobrzynski, Director of Marketing for The Protocall Group. “Our company has a lot to offer to job seekers and employers. This new site will enable them to find job opportunities and learn why taking advantage of our services will be a great decision for them.”

New protocallgroup.com website

The new website of The Protocall Group went live on June 15, 2013.  The company welcomes feedback on its new site. Contact us today so we can show you the difference that working with The Protocall Group will do for you!

For more information about The Protocall Group or any of its specialty companies, they can be reached at 856.667.7500 or www.protocallgroup.com.

THE PROTOCALL GROUP ANNOUNCES NEW APPOINTMENTS IN TECHNOLOGY AND OFFICE DIVISIONS

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Cherry Hill, NJThe Protocall Group of staffing companies is excited to announce the addition of Katie Martino and Carli Gannone to its team of specialists.

Katie Martino has joined Protocall Technology as the Lead IT Recruiter, bringing with her over 5 years of full lifecycle recruiting experience. Prior to joining Protocall Technology, Katie held roles as a corporate recruiter for an international food and beverage company, campus recruiter for an internal audit and risk solutions firm, and an IT Recruiter for two global staffing companies. Her main focus at Protocall Technology is to match the most talented IT professionals with opportunities within industry-leading organizations throughout the tri-state area. Protocall Technology provides employment on a contract and full-time basis.

Carli Gannone has joined Protocall Office & Professional as a Client Development Specialist. Carli has been a consultant to businesses in the Philadelphia region for the past seven years. She has made it her goal to create custom workforce solutions for her clients, while also becoming a resource to many of the area’s human resource professionals. After taking a short hiatus in the employee benefit planning arena, she has returned to her roots in staffing and recruiting. Her broad knowledge of human resource related issues, combined with her skills of being a consultative resource for professionals, has enabled Carli to create multifaceted programs that go beyond staffing.

The company is also certified as a Women’s Business Enterprise by the Women’s Business Enterprise National Council (WBENC).

The Protocall Group of companies provides temporary, direct hire, temp-to-hire and contract employees to employers throughout the Delaware Valley. Our five specialty groups are Protocall Technology, Protocall Office & Professional, Protocall Industrial, Protocall Healthcare and Protocall Homecare. For more information about Protocall or any of its group of companies, they can be reached at 856.667.7500 or www.protocallstaffing.com.