Entries for the ‘Employers’ Category

Contingent Workers – More Common Place in Business

| No Comments

Image - Industrial Warehouse EmployeeToday’s economy and environment continues to show that U.S. companies are increasingly relying on a contingent workforce. There are many reasons why, although the one we see most is that the demand for workers exceeds the supply.

  • In 2016, companies reported that contingent workers comprised a median 20% and an average of 22% of their workforce. We define contingent workers as all non-permanent workers including the full range of agency temporary workers, internal temporary workers/interns/seasonal workers, independent contractors and statement-of work (SOW) consultants, but excluding part-time regular employees.
  • The reported share of contingent workforce has shown a trend of substantial increase since 2009, when we first started asking about this metric in our annual buyer survey. The reported contingent share of workforce has risen from a median 10% and an average of 12% reported in our 2009 survey.
  • The mix of types of contingent workers – companies reported the following averages:
    1. Agency temporary workers (50%)
    2. Statement-of-work (SOW) consultants (30%)
    3. Independent contractors (11%)
    4. Internal temporary workers (7%)
    5. Other (3%).
  • When asked about plans for various types of contingent workers over the next ten years, companies were most bullish about increasing their share of outsourced workers, SOW consultants and freelancers. A substantial portion of companies (44%) projected that regular full-time employees would comprise a smaller share of their workforce.
  • Contingent share of their workforce would rise to an average of 25% in two years and 29% in ten years.

*Survey by Staffing Industry Analysts – A Staffing Industry Research Company.

It’s Environmental Service Week! Thank You Protocall Group EVS Employees

| No Comments

The Protocall Group’s healthcare staffing division, along with The Association for the Healthcare Environment (AHE) of the American Hospital Association (AHA), is celebrating National Environmental Services and Housekeeping Week this week September 11-17, 2016.

As an employer of Environmental Services (EVS) technicians in positions throughout South Jersey and Greater Philadelphia, The Protocall Group would like to thank each and every one of our valued staff for their dedication, professionalism and adhering to Joint Commission quality standards each and every day.

We thank you all and would like to recognize:

Carl Beaty, Anthony Bonet, Lauren Brown, Candace Calloway, Theresa Daniles, Kelvin Fleming, John Green, Arlita Hurst, Honest Kamara, Amy Lewis, Mardro McBurrows, Rodney McCaskill, Eugene Mcmillion, John Perry, Karl Rainey, Jeffrey Sansbury, Tatyana Simmons, Kevin Sims, Jonathan Smalls, Kadeem Steplight, Aaliyah Thomas, Burt Thomas, Dimitri Tolliver, Najee Underwood, Harold Williams and Dayana Young.

The environmental service worker maintains environmental and infection control standards within established policies and procedures of the healthcare facility they are assigned to. They perform a variety of general cleaning tasks to maintain patient rooms, offices, hallways and other assigned areas of the facility. They also distribute and track clean linens to user departments and maintain stock levels on nursing floors. The position follows standard practices and procedures and complies with regulatory requirements. However, as a Joint Commission Certified Healthcare Staffing Firm, our EVS employees adhere to the highest industry standards as put forth by our own reputation as well as The Joint Commission.

Zach Fazio, Vice-President of Healthcare Operations, states, “Our EVS employees are valued and they make a difference each and every day to assure that everyone that steps foot in a healthcare facility that we staff, can be assured of the highest quality of cleanliness and infection prevention.”

Click here to learn more about Environmental Services and Housekeeping Week.


The Protocall Group is a Joint Commission Certified Healthcare Staffing firm and a provider of nursing, allied health and environmental health services professionals. Doing business with a Joint Commission Certified Healthcare Staffing Company, ensures:

A Greater Level of Confidence… You can trust that the processes Protocall incorporates have met the rigorous requirements set forth by The Joint Commission.

Third Party Source of Information… Demonstrates our staffing firm’s commitment to providing quality services as measured against national third-party standards.

Highest Standards of Quality and Safety… Ensures that Protocall has met Joint Commission human resource standards for all placed clinical staff.

Labor Day – The History and Meaning Behind this National Holiday

| No Comments


Labor Day, the first Monday of September, is typically associated with the end of the summer season, one last long weekend for BBQ’s.  But do you know what this national holiday actually means or know the history behind this celebration?

Labor Day was created by the labor movement in the late 19th century.  It began as an parade in New York City organized by union leaders.  At first the leaders worried that workers were hesitant to forego a day’s pay to participate in the rally, but over 10,000 people had taken part in the rally and festivities. 

Holding annual festivities to celebrate workers spread across the country.  However, Labor Day didn’t become a national holiday until a decade later. In 1887, Oregon was the first state to declare it a holiday, followed by New York, Massachusetts and Colorado.  In 1896, President Grover Cleveland declared the first Monday in September a national holiday.

Why a Monday?  One of the most influential labor unions was the Knights of Labor which is located in New York. The union leaders wanted the first demonstration to coincide with their annual conference which took place in early September.  The first Monday of September stuck after the third annual New York City Labor Day was scheduled on this day in 1884.

Did you know that there is a Labor Day and a May Day (International Workers’ Day)?  Both days are celebrated, but Labor Day is the official national holiday and May Day is unofficially celebrated on May 1.  International Workers’ Day arose out of what began as a peaceful demonstration in Chicago by protesters demanding an 8-hour work day. The demonstration turned violent when someone threw a bomb at the police killing one police officer and wounding several others. The police then began to fire into the crowd killing an undetermined number of people. This incident is known as the Haymarket Affair.  This event caused a crack down on labor groups.  Due to the violence associated with this day, President Grover Cleveland chose the September date to honor the American worker when declaring the national holiday.

Labor Day does have quite a storied past, therefore it is not just ANY day off from work. It is a day to honor the social and economic achievements of American workers. It is a tribute to the contributions workers have made to the strength, prosperity and well-being of our country.  

Why is it important to know the history of Labor Day?  Sometimes, we just need a reminder of the benefits and rights that our fellow Americans fought for in the past for us and for future generations.  As a staffing company in the business of workers for 50 years, we feel this is of great importance!

Happy Labor Day!

Politics in the Workplace – Brace Yourself!

| No Comments

This year is moving right along as we make our way towards the Fall season!  While kids and teachers prepare to return back to school, others are trying to get in the last days of summer vacations or lining up a job as some make plans to return to the workforce after raising children.

Along with the approach of the Fall months, comes the reality of continued exposure to more politics as the months start to tick by for the November 8th presidential election.

Check out an article in Labor & Industrial Insights Magazine, which examines how to best handle rising political debates, as we grow closer to what promises to be a heated presidential election. In this article, by Dean Lombardo, he discusses the guidance that HR departments can offer their management teams and employees toward keeping the peace during the inevitable political discussions in both a physical and remote workplace setting.

In addition to any policies your organization may have in its employee handbook, it’s important for HR professionals, executives, managers and employees to remember five important guidelines:

  • Know the law
  • Set the tone and be respectful
  • Balance free expression with productivity
  • Use even-handed enforcement
  • Allow the HR department to resolve any issues

Are You Losing Your Summer Interns?

| No Comments


BUT…You Still Need Some Part Time Help

Your summer interns were a valuable part of your productivity this summer, but now they are leaving to go back to school.  Are you prepared to cover staffing vacancies left by students returning to college?

If no is the answer and you still need employees on a part-time or temporary basis for light industrial, office, finance and accounting, technology, healthcare or home healthcare, consider calling a staffing agency or recruitment firm for your staffing needs.

Employment companies like The Protocall Group, normally offer an array of specialized staffing services to support a client companies’ growing and changing needs.

Staffing companies offer flexibility and a larger pool of staffing candidates, allowing them the ability to staff a one-day assignment, cover an extended leave period, source direct hire professionals, staff a short-term project or supply a large number of employees for large projects requiring 100 or more people.

Eliminate overtime costs, recruitment costs and increase employee morale by instantly filling a vacant position to ensure your production needs are met.

Demand for staffing and recruiting services continues to grow as companies look to staffing experts to take care of the screening, interviewing and hiring process for them. Companies are looking for highly qualified talent and are placing a value on successful partnerships with staffing companies which provide new and effective workforce solutions, according to American Staffing Association President and CEO Richard Wahlquist.

The Protocall Group can help keep your productivity grade an A+!  We have been placing top talent in companies like yours since 1965!

Summers Seasonal Temporary Direct Hire

Vacation Fill-ins  Project Staffing

Hiring Smart – Best Practices for Interviewing

| No Comments

BigStock – Kzenon

Most hiring mistakes can be traced back to poor interviewing techniques. 

  • Asking candidates different questions thereby making it difficult to truly compare candidates
  • Asking questions that are not relevant to the key requirements
  • Asking questions about opinions or feelings, rather than facts and examples
  • Not paying attention to non-verbal cues or answers that require probing
  • Failing to manage personal biases
  • Interviewing too many candidates – interviewer “burn out”

Interviewing Do’s

  • Prepare – use the same interview questions for all candidates
  • Get a clear understanding on the responses you want to hear – from the candidate that you believe would be the “right fit”
  • Keep it simple – ask for facts and examples, not opinions or what ifs
  • Honor the 80/20 rule – make sure the candidate is doing the talking and you are listening 80% of the time
  • Take notes – retain what was said

Interviewing Don’ts

  • Ask questions that are off-topic and not relevant to the job – or its key requirements
  • Rely on one interviewer – use a team of 2-3 evaluators
  • Try to do a full evaluation in one sitting – rather than in a series of shorter sittings
  • Ask questions about a candidate’s personal life – their marital status, if they own or rent their home or their religion or political views, etc. do not have bearing on whether they are a good candidate for the job
  • Make notes on the candidate’s application – or any documents that will become part of their file

Article written by Pace Staffing Network, a Affiliated Staffing Group member from Seattle, Washington and a Protocall Group partner in best practices in the staffing industry.

Is It Getting Hot in Here? How to Diffuse Office Turmoil

| No Comments
BigStock - Wavebreak Media Ltd

BigStock – Wavebreak Media Ltd

Usually I run from office turmoil, unless I think I can fix the problem, then I seem attracted to it.  There is no middle ground with me.  However I do notice a pattern with office turmoil.

No one listens

Turmoil usually has an air of tension surrounding it. I notice when people are tense they have a tendency to not listen to the other person.

Most people just want to be heard. So stop talking over someone and listen to their point of view. You can usually find some common ground.


Many office issues seem to be “territorial” in nature. Someone does not want you in their business or they are too busy being in someone else’s business.

Find a way to help people understand what the bigger goal is. Then, suggest how their special business talents can contribute to that goal. This conversation can help set people back on track.

Feelings…nothing more than feelings

Feelings seem to have a lot to do with office turmoil. Who feels slighted, undervalued, isolated or overburdened. A person’s perception is their reality. It’s important to understand how the other person is interpreting the situation. Then you can talk about it honestly.

Check your attitude – This is the most important skill to possess

I try to surround myself with positive people.  If you are in a leadership role, it’s very important to promote and display a positive attitude. People tend to behave in ways that are tolerated. Negative attitudes should not be something a team tolerates. Those who are negative or gossipy need an audience. News flash…they LOVE turmoil!  If you are not willing to listen to gossip or negative talk, the offender eventually stops the negative behavior because they have no audience. Turmoil subsides. Ahhh it’s a beautiful thing…HARMONY IN THE WORKPLACE.

The Protocall Group Ranked #1 on NJBiz Top Family-Owned Businesses List

| No Comments
Protocall Owners Group_AR11339_v1 (2)

L-R: Lois Fazio-Weidhaas, Roy Fazio, Janis Fazio-LeBude

The Protocall Group is proud to announce its achievement of a #1 rank on NJBiz Family-Owned Business List.  The top 25 companies were ranked by the number of New Jersey employees. The Protocall Group was featured in the June 6, 2016 print and digital editions of NJBIZ on Page 28 of above link.

The company was founded in 1965 by Raymond Fazio originally under the name Staff Builders.  Raymond Fazio’s children worked their way up in the company and are the owners of The Protocall Group.  Janis Fazio LeBude, Roy Fazio and Lois Fazio-Weidhaas are second generation owners. Zach Fazio, (son of Roy Fazio) is Vice-President of Healthcare Operations for New Jersey and Pennsylvania.

The Protocall Group is also certified as a Women’s Business Enterprise by the Women’s Business Enterprise National Council (WBENC).  Protocall is among a select few New Jersey and Pennsylvania staffing companies with this certification status.  Women’s Business Enterprise (WBE) certification is granted to a firm that is at least 51% owned, operated and controlled by a woman/women.   The Protocall Group can be retained as a primary staffing provider where client contracts mandate diversity requirements in purchasing services and can assist corporations in meeting the requirements for government contracts and projects.

The Protocall Group of companies provides temporary, direct hire, temp-to-hire and contract employees to employers throughout the Delaware Valley.  Its four specialty groups are Protocall Office & Professional, Protocall Industrial, Protocall Healthcare and Protocare Home Healthcare.

Millions to Earn More in Overtime

| No Comments

Facts & Fiction of the new FLSA Final Rule as DOL Releases Final Regulations of New Overtime Rule

“Millions to Earn More in Overtime!”  That is what one newspaper headline read on the front page.



The Department of Labor has finally released the final regulations regarding the new wage standard for exempt-level employees under the Fair Labor Standards Act (FLSA). There was both good news and bad news in the notice published by the Department of Labor. Plan early to comply as the final rule will become effective Dec. 1, 2016.

This new law might have some larger effects on the way businesses handle salaried employees.  What this new law essentially means is that employees earning up to $47,476 per year, will be eligible for overtime if they work over 40 hours. Some operational processes being considered for this employee category varies anywhere from:

  • Using time cards for recording hours
  • Giving compensation time over 40 hours
  • Increasing annual salaries to adjust for bonus and profit sharing programs

In an in-depth article written by Mike Haberman for The Protocall Group’s Labor and Industrial Insights newsletter, relevant provisions of the current, proposed and final rule is available.

Read more…


| No Comments


Now more than ever companies are utilizing staffing firms to address staffing needs during their PEAK seasons!

Summer is here! Prime Vacation Time!  You need cash and companies need employees to cover shortages during this vacation season.  You need a short-term position and you only want to work part-time so you can enjoy some of that summer sun and fun.  Companies are looking for just that type of employee.  Try a staffing agency like The Protocall Group, for seasonal employment.  Companies look to staffing firms to help them address staffing shortages due to employee vacations.

Staffing agencies have an assortment of temporary, part-time, and full-time positions in a variety of fields just waiting for you.  Applying for these positions couldn’t be easier! Staffing agencies have websites that list open positions, the shifts available and the hourly rate.  You can apply online quickly and upload a resume and may be able to be placed in a job within 24-48 hours. Check out the search jobs page daily on The Protocall Group website to view our open positions.

Another advantage to seeking temporary employment with a staffing agency is that once you have applied, interviewed with the staffing agency and have been placed in a position, you can contact them without having to re-register the following summer, because you are already in their system.

So don’t waste time searching the want ads or scouring through countless job boards on your own…contact The Protocall Group. We find you the best fit for your skills and your career goals and best of all, applying with The Protocall Group of companies is easy, confidential and FREE.