Entries for the ‘News’ Category

The Protocall Group is Growing by Leaps & Bounds

| No Comments

The Protocall Group is excited to announce several new additions to our team, as well as to announce key employees transitioning into new positions.

Lisa Warech, PHR, SHRM-CP has been promoted to Vice-President of Human Resources. Lisa just recently celebrated her 30th Anniversary with The Protocall Group!  We congratulate Lisa on this well-earned promotion.  Lisa’s professionalism and creative approaches to the strategic direction of the company, make her one of the top professionals in the HR field. She is an active member of both Tri-State HRMA and SHRM. Lisa has also been nominated for the Delaware Valley HR Person of the Year Award and will be recognized at the 16th Annual Delaware Valley HR Person of the Year Awards dinner and celebration on May 19, 2016.

The Protocall Group welcomes Jessica Hagberg, Human Resources Coordinator, and Julia Becker, Employment Verification Specialist to our Corporate Office.  Jessica started at Protocall as a HR Assistant in our NJ Healthcare Branch office while attending Rowan University, where she is completing her bachelor’s degree in human resource management.  Jessica’s primary responsibilities will be ACA benefit enrollments for all temporary employees, and internal recruiting. Jessica is the President of the student chapter of SHRM at Rowan University. Julia has her Bachelor of Science in Accounting from Western Governor’s University and is working towards her MBA at Southern New Hampshire University.  Julia’s responsibilities will be handling all wage garnishments, unemployment and payroll.

The Protocall Group’s Healthcare Division promoted Laura Moore from a Credentialing Supervisor for NJ Healthcare to Human Resources Compliance Manager for both the NJ and PA Healthcare Divisions. Laura has her Bachelor of Science in Human Resource Management as well as in Business Management from Rowan University, Rohrer College of Business.  Laura oversees healthcare compliance for the two branches.  She built a new compliance department to streamline and keep the on-boarding process uniform across the healthcare division.  Another main responsibility is to ensure that Labor Law and Equal Opportunity Laws are upheld throughout the entire recruitment, interviewing, and on-boarding process.  Laura also maintains the database of current employees to ensure all documents and licensure are up-to-date and that all files stay fully compliant to Joint Commission Standards. Laura is a member of the Society of Human Resource Management.

Our Healthcare Division also welcomes Rebecca Hart, registered medical assistant to the NJ Healthcare Division.  Rebecca comes to us from Kennedy Hospital, where she was a patient care tech.  Rebecca has her Associates Degree in Health Sciences.  Her main responsibilities will be to assist with client compliance, draw blood and field phone calls. Rebecca is a member of the Association of Registered Medical Assistants.

The Protocall Group’s Industrial Division promoted Courtney Donahue to Regional Director of Industrial Services where she oversees the sales and operations of the Industrial Division in the Burlington and Philadelphia regions.  Congratulations to Courtney on her new role!

The Protocall Group’s 2015 Employee Award Winners!

| No Comments

The holidays are a special time at The Protocall Group!  This time of year is a time of appreciation and giving and The Protocall Group takes this time to show its appreciation to all of the employees with holiday parties and also recognizes a selection of those internal employees that give outstanding commitment to our company and clients with a Special Recognition Award.  These awards are given to one employee in Corporate and in each Division Branch office!  Each employee who marks a 5-year Anniversary are also recognized and applauded for their dedication to Protocall.

Special Recognition Awards

IMG_3798Tricia Taylor was proudly given the Corporate’s “Making A Difference” Special Recognition Award!  Tricia initially joined the organization as an intern. Upon graduating with her Bachelors degree in HR from Temple University, she then joined the Corporate HR team full-time as the HR Coordinator.   Tricia comes to work every day with a smile on her face and team-oriented spirit that becomes contagious. She always goes above and beyond what is expected of her. She brings to the corporate office an enthusiastic attitude that exists regardless of the challenges that may go on during the work day.  It is an honor to have Tricia represent the Corporate HR Department!

IMG_3790 Jennifer McFadden received the “Outstanding Service and Dedication” Special Recognition Award for her outstanding work for the Office & Professional Division.  Jenny was instrumental in increasing the overall billing in both Healthcare and Industrial Clerical by more than 50%.  In addition, Jenny assisted in adding several key clients to the O&P client base.  Jenny received several “Shout Outs” from her clients in the Inavero “Best in Staffing” Survey conducted this past year.

 

JenniferGillman Jennifer Gillman was presented with the “Commitment to Service” Special Recognition Award for Healthcare NJ.   Jennifer had an amazing year as a staffing supervisor!  Jennifer increased her desk revenue from averaging $25,000 per week in the beginning of 2015 to $40,000 by the end of 2015!!!!!  Jennifer learned to balance her recruitment while providing outstanding customer service!

 

AlexKassekert Alexandra Kassekert received the “Rookie of the Year” Special Recognition Award for Healthcare PA for an amazing first year with Protocall!  Alex formerly worked in IT staffing so the healthcare staffing model was completely new to her.  She did a great job driving business in our new VMS business and managing current accounts.  Alex has been extremely successful managing a clinically-driven staffing supervisor desk.

 

Soni Sonivette Ortiz was given the “Above and Beyond” Special Recognition Award for Healthcare PA!  Soni’s job is to work closely with all 3 departments in her branch – HR, Recruitment and Staffing Supervisors, to help support their daily activities.  Soni has gone above and beyond by supporting all 3 while also handling a very busy reception desk.  Soni is a true asset to our branch!

 

IndustrialAwards2_Kristen Kristen Mehaffey was honored with an “Above and Beyond” Special Recognition Award for the Industrial Division’s Woodbury branch. Kristen has gone “Above & Beyond” in her role as the Direct Hire Recruitment Specialist and Assistant to the Sales Team. Kristen is in the process of continuing to grow our Direct Hire division for the coming year of 2016. She is an integral part of our sales success.

 

TyeshiaPinto Tyeshia Pinto received an “Above and Beyond” Special Recognition Award for the Industrial Division’s Woodbury branch.  Ty has been a part of The Protocall Team for almost 5 years. She continually goes above and beyond in her position and is a great team player within the branch. Ty provides great customer service to our clients and is a great asset to our team.

 

IndustrialAwards1 Gul (Rose) Cengizay was given the “Customer Service” Special Recognition Award for the Industrial Division’s Burlington branch.  Rose has done an outstanding job as an On-Site at one of Protocall’s largest accounts! Rose deserves the “Above & Beyond” award because of her great attitude and continued hard work everyday.

 

IndustrialAwards3 Ilianez Vargas-Rodriguez was presented the “Customer Service” Special Recognition Award for the Industrial Division’s Vineland branch.  Ilia currently supports one of Vineland’s larger accounts. Ilia continues to go “Above & Beyond” through her hard work and dedication. She has been able to form a successful relationship with both our client and the employees. We have formed a true partnership with this account.

Years of Service Awards

The Protocall Group is lucky to have three individuals who have served our team for many years. The “Best Place to Work” logo in our email signature lines must be true!  We are truly blessed to honor these three long-standing employees as part of the Protocall team!

 

IndustrialAwards5_JoanneJoanne Bruzzese celebrates a 25-year tenure with the Industrial Division as a Client Development Specialist.   Congratulations to Joanne on this momentous milestone and thank you for your commitment to The Protocall Group!

 

Lisa Kunicki

 

Lisa Kunicki celebrates 20 years of service as a manager of several Industrial branch and on-site offices!  You are a true asset to our team.  Congratulations to Lisa on your 20th Anniversary with The Protocall Group!

 

imageAndrea Klingner marks her 5th Anniversary as a Client Development Specialist for the Healthcare NJ and Office & Professional Divisions of Protocall. Congratulations on this milestone of service and commitment.

 

The Protocall Group Salutes All Staffing Employees

| No Comments
  • Post Date: 09/29/2015

We Salute Temporary & Contract Employees During National Staffing Employee Week National Staffing Employee Week Logo 2015-300x300


The Protocall Group joins staffing companies across the country in celebrating National Staffing Employee Week, September 28 – October 4, 2015. This week of recognition for the staffing employee workforce was established by the American Staffing Association to pay tribute to the millions of Americans who are employed by staffing firms every business day.

Businesses in the South Jersey and Greater Philadelphia area utilize the services of staffing companies for quality talent in virtually all occupational sectors, from call center service representatives to skilled tradesmen to healthcare and clinical. The American Staffing Association reports that 79% of temporary and contract employees work full-time (35 hours or more per week), virtually the same as the rest of the work force.

National Staffing Employee Week is a salute to the valued and talented temporary and contract employees who actively contribute to the growth and maintenance of our economy.

For those who are seeking their first job, re-entering the work force, or looking for something new, temporary and contract employment offers many benefits:

  • Jobs: The staffing industry matches millions of people to millions of jobs every day. Some 2.98 million temporary and contract employees work through U.S. staffing firms on an average business day.
  • Flexibility: Employees can choose when, where, and how they want to work. Companies can get the skills they need to keep fully staffed during busy times.
  • Bridge: Temporary and contract work provides a bridge to permanent employment. People can try out a prospective employer and showcase their skills for a permanent job.
  • Choice: Many people choose temporary and contract work as a preferred employment option. They can select their work schedules and choose among a variety of diverse and challenging assignments.
  • Training: The staffing industry provides free training for millions of temporary and contract employees to help meet today’s demand for skilled workers.

The Protocall Group is proud to service an industry that provides so many benefits to employees, to businesses, and to America’s economy. As a member of a larger staffing organization called Affiliated Staffing Group (ASGroup), The Protocall Group has access to other staffing companies across the United States and in Canada.  They meet 3 times per year to share best practices. To learn more about ASGroup, go to www.asgroup.com.

 

About the American Staffing Association The American Staffing Association is the voice of the U.S. staffing industry. ASA and its affiliated chapters advance the interests of staffing and recruiting firms of all sizes and across all sectors through legal and legislative advocacy, public relations, education, and the promotion of high standards of legal, ethical, and professional practices. ASA members provide the full range of employment and work force services and solutions, including temporary and contract staffing, recruiting and permanent placement, outplacement and outsourcing, training, and human resource consulting.

The Protocall Group is Growing Rapidly

| No Comments

The Protocall Group, a regional staffing company, is growing by leaps and bounds. We are excited to announce several new additions to our team, as well as mentioning key employees transitioning into new positions.

TheProtocallGroupThe Protocall Group welcomes Tricia Taylor, Human Resources Coordinator, and Kelly Tistan-McGuire, Workers’ Compensation Coordinator, in our Corporate Office. Tricia started at Protocall as an intern while attending Temple University, Fox School of Business where she earned her bachelor’s degree in human resource management. Tricia’s primary responsibilities will be ACA benefit enrollments for all temporary employees, internal recruiting, internal I9 audits, EEO reporting, and WBE certifications. Kelly previously worked in the Healthcare Division as a Credentialing/HR Specialist. Her primary responsibilities are all aspects of Workers’ Compensation including reducing Workers’ Comp. costs, OSHA reporting and training internal employees on safety practices.

Healthcare-Staffing_Sized for HatchbuckThe Protocall Group’s Healthcare Division welcomes Laura Hughes and Stephanie Vitagliano to their Cherry Hill, NJ branch office. Laura Hughes also started at Protocall as an intern in 2013 while attending Rowan University, Rohrer College of Business for her bachelor’s degree in human resources management; and has recently transitioned from a Human Resource Assistant in our Philadelphia, PA branch office and is now our NJ Credentialing and Recruitment Supervisor. Laura’s responsibilities include credentialing all new healthcare staff to meet New Jersey State healthcare requirements and Joint Commission standards, as well as to complete the “on-boarding” and orientation process for all NJ healthcare hires. Stephanie Vitagliano also began at Protocall as an intern serving as a Sourcing Specialist while attending Rowan University for her bachelor’s degree in psychology and minor in human resources management. Stephanie is now a Recruitment Coordinator whose responsibilities include utilizing job boards, social media and other means of advertising to successfully fill the agencies needs with candidates, organizing job fairs and open houses as well as interviewing and assessing the skill sets of candidates, assisting with compliancy and staffing coordination, entering employees into the applicant tracking system.

Our Healthcare Division also welcomes several new hires to our Philadelphia branch office. We welcome Alexa Kassekert and Jenna Fiorentino as Staffing Supervisors who will be primarily responsible for recruitment and client services. We also welcome Nikki Subulsky as the new HR Assistant. Nikki’s responsibilities are credentialing all new healthcare staff to meet Pennsylvania State healthcare requirements and Joint Commission standards, as well as interviewing applicants and completing the “on-boarding” process for new hires. In addition, we are excited to announce Alexia Bevilacqua’s transition from Human Resources Assistant to her new role as a Client Development Specialist. Alexia’s responsibilities will be to generate new business in Philadelphia and the surrounding suburbs.

IndustrialThe Protocall Group’s Industrial Division has greatly expanded and has hired many new additions to their staff. Melissa Mattucci has been hired as a Sales Assistant in the Woodbury office. Melissa will generate sales leads, provide support to the Client Development Specialists and serve as the administrative assistant to the Vice President of Client Development.  They also welcome the following new Staffing Supervisors to its branch and on-site locations, Kristen Mahaffey, Zoraida Flecha, Sherri Gesualdi, Gul Cengizay, Solmaz Ozkan, and Jessica Fernandez. In addition, Irene Torres and Chelsea Frank have been added to the Industrial team as Assistant Staffing Supervisors. Also new to the Industrial Division are Janey Norwood, Recruiter; Iliana Vargas, Compliance Coordinator; Kaitlin Campbell and Josepha Flores as Scanning Clerks.

We are thrilled to have you all as part of our dynamic team!  Congratulations to all!

Protocall Group VP a Panelist on Burlington Chamber Program

| No Comments

Roy Fazio Headshot_2014Roy Fazio, Partner/Executive Vice-President of The Protocall Group, will be a panelist among South Jersey’s leading executives at the Burlington County Chamber of Commerce Economic Outlook 2015.

The panel will provide attendees with a look back at 2014 and share their forecast on banking, construction, real estate, employment and the automotive industries.

Roy Fazio will speak about the local and national economic forecast for employment and staffing.

The event takes place January 29, 2015.  For complete information or to register to attend, see our event post on this site.

 

The Protocall Group Internal Awards

| No Comments

The Protocall Group ushered in the Holiday Season with their annual celebration of their internal staff members.  Special Recognition Awards are given to one employee in Corporate and each Branch Office to honor their outstanding commitment to the company and to our customers.  Each employee who marks a 5-year anniversary also is recognized and applauded for their dedication to Protocall.

Special Recognition Awards

JanisLisaandSue_SpecialRecognitionAward  Susan Rowand is the recipient of Corporate’s Special Recognition Award.  “Susan was given this award for her continued dedication, enthusiasm, cooperation, and hard work to Protocall,” says Lisa Warech.  Congratulations to Sue!!!

LoisandLaura_SpecialRecognitionAward  Laura Hughes is the recipient of Healthcare NJ’s Special Recognition Award.  “Laura was brought over to our Division in July of this year and has been such an amazing asset to our team.  She has brought so many great ideas, polices and procedures in place!  She is always a pleasure to work with and I feel everyone in my division would feel this way!”, states Lois Fazio-Weidhaas when asked why Laura was honored with this award. Congratulations Laura!

ZachandMichele_OutstandingEmployee  Michele Serad is the recipient of Healthcare PA’s Special Recognition Award.  Zach Fazio selected Michele to receive this award and says, “Michele consistently goes above and beyond what she is asked to do.  This year Michele has taken on the role of Mentoring new coordinators and has constantly risen above as a team leader in the office.  Michele’s desk revenue has increased over $10,000 in weekly revenue over the past year with major increases at Good Shepherd Penn Partners, MLH, and Independence Blue Cross.”  Congratulations Michele!

VirgilioPerez_PAService AwardVirgilio Perez is the Burlington Industrial Special Recognition Award recipient.  “I have selected Virgilio Perez for Special Recognition. Over the past year he has gone above and beyond as an onsite @ Michel’s and has helped to turn the account around in a positive way.”, says Priscilla Mascuilli of Virgilio’s contributions to the Protocall team.  Congratulations Virgilio!

 

Jazmin Espada received the Special Recognition Award for theJazminEspada and Gricel MacNeill_Woodbury-Vineland  Woodbury Industrial Branch.  “Jazmin was given this award due to always going over and beyond.  She is very flexible, is a team player, and has outstanding Customer Service skills.  All clients, team members and temporary staff enjoy working with her. She is outgoing, pleasant and brings a lot to the Protocall team.  She is an out-of-the-box thinker to improve daily  processes,” says Lisa Kunicki.    Congratulations Jazmin!

Gricel McNeil is the recipient of the Vineland Industrial Special Recognition Award.  Priscilla selected Gricel to receive this award and states, “Gricel McNeil as she always goes the extra mile to help out and make sure that the work is completed. She is great at recruiting and filling orders.”  Congratulations Gricel!

Years of Service Awards

OwnersandNancy_Years of ServiceThe Protocall Group really is The Best Place to Work! Our years of service awards prove that our employees like working for Protocall.    Priscilla Janis and Roy_Years of Service_Woodbury

Nothing proves this more than 35 years and 30 years of service!  Nancy Tvarok celebrates 35 years and Priscilla Mascuilli celebrates 30 years with The Protocall Group.  They have been here through two name changes, several office moves and much, much more!  Congratulations to Nancy and Priscilla. We are so very lucky to have them as a part of our team.

Melanie Nagle, Burlington Industrial Division, celebrated her 10-year Anniversary!  Congratulations to Melanie on her milestone and thank you for your commitment to the Protocall family! MelanieNagle_10YearsofServiceThere were also several 5-year Anniversaries celebrated.  Jennifer McFadden, Office & Professional Division; Michele Serad, Healthcare PA Division,  and Anisha Turner, Healthcare PA Division.  Congratulations to all of these dedicated members of the Protocall family.

LoisandJennifer_YearsofService                           ZachandMichele_Years of Service                           ZachandAnisha_YearsofService

 

The Protocall Group Ranked #1 in Philadelphia Business Journal’s Women-Owned Business List

| No Comments
Darlene Melfi, Vice President of Client Services (left) accepts the #1 Women-Owned Business award rom the Philadelphia Business Journal.

Darlene Melfi, Vice President of Client Services (left) accepts the #1 Women-Owned Business award from the Philadelphia Business Journal.

Cherry Hill, NJ – The Protocall Group would like to announce its achievement of a #1 rank on Philadelphia Business Journal’s Women-Owned Business List.

The Philadelphia Business Journal’s 2014 women-owned businesses list ranked 100 of the region’s women-owned employers by number of local employees. The Protocall Group was featured in the September 12 weekly edition.  The list was revealed at the 2014 Women’s Conference, which featured an expo and round table discussions of winning strategies for the workplace, while showcasing some of the brightest women in the Philadelphia area.  Darlene Melfi, Vice President of Client Services for The Protocall Group, attended the Women’s Conference and accepted the award on behalf of The Protocall Group.

The Protocall Group is also certified as a Women’s Business Enterprise by the Women’s Business Enterprise National Council (WBENC). Protocall is among a select few New Jersey and Pennsylvania staffing companies with this certification status.  Women’s Business Enterprise (WBE) certification is granted to a firm that is at least 51% owned, operated and controlled by a woman/women.  WBE Protocall can be retained as a primary staffing provider where client contracts mandate diversity requirements in purchasing services and can assist corporations in meeting the requirements for government contracts and projects.

The Protocall Group Recognizes National Staffing Employee Week

| No Comments

Join Us as We Salute Temporary & Contract Employees During National Staffing Employee Week September 15th through 21st!

NSEW_color
The Protocall Group joins staffing companies across the country in celebrating National Staffing Employee Week, September 15-21. This week was established by the American Staffing Association to pay tribute to the millions of Americans who are employed by staffing firms every business day.

Businesses in the South Jersey and Greater Philadelphia area utilize the services of staffing companies for quality talent in virtually all occupational sectors, from call center service representatives to skilled tradesmen to attorneys. The American Staffing Association reports that 79% of temporary and contract employees work full-time (35 hours or more per week), virtually the same as the rest of the work force.

National Staffing Employee Week is a salute to the valued and talented temporary and contract employees who actively contribute to the growth and maintenance of our economy. Governor Chris Christie has proclaimed this week as Staffing Employee Week in the state of New Jersey.

Download the proclamation here.

For those who are seeking their first job, re-entering the work force, or looking for something new, temporary and contract employment offers many benefits:

  • Jobs: The staffing industry matches millions of people to millions of jobs every day. Some 2.98 million temporary and contract employees work through U.S. staffing firms on an average business day.
  • Flexibility: Employees can choose when, where, and how they want to work. Companies can get the skills they need to keep fully staffed during busy times.
  • Bridge: Temporary and contract work provides a bridge to permanent employment. People can try out a prospective employer and showcase their skills for a permanent job.
  • Choice: Many people choose temporary and contract work as a preferred employment option. They can select their work schedules and choose among a variety of diverse and challenging assignments.
  • Training: The staffing industry provides free training for millions of temporary and contract employees to help meet today’s demand for skilled workers.

The Protocall Group is proud to service an industry that provides so many benefits to employees, to businesses, and to America’s economy. As a member of a larger staffing organization called Affiliated Staffing Group (ASGroup), The Protocall Group has access to other staffing companies across the United States and in Canada.  They meet 3 times per year to share best practices. To learn more about ASGroup, go to www.asgroup.com.

 

About the American Staffing Association The American Staffing Association is the voice of the U.S. staffing industry. ASA and its affiliated chapters advance the interests of staffing and recruiting firms of all sizes and across all sectors through legal and legislative advocacy, public relations, education, and the promotion of high standards of legal, ethical, and professional practices. ASA members provide the full range of employment and work force services and solutions, including temporary and contract staffing, recruiting and permanent placement, outplacement and outsourcing, training, and human resource consulting.

Let Protocall Office & professional staffing help you with your job search.

ASA, OSHA Continue Meetings on Temporary Worker Safety

| No Comments

National Spotlight for 2 ASGroup Member Companies – American Resource Staffing Network and The Reserves Network                                      

Representatives of the American Staffing Association and its employee safety committee met with Assistant Secretary of Labor David Michaels and other representatives from the U.S. Occupational Safety and Health Administration last week. It was part of an ongoing dialogue and effort to enhance temporary workers’ safety and well-being.

The American Staffing Association has been working with OSHA to find ways to keep temporary and contract workers safe. This meeting and a previous meeting (held July 26) were requested by ASA to allow staffing firms to have input into the agency’s temporary worker safety initiative. Pursuant to that initiative, announced April 29, OSHA sent a memorandum to the agency’s regional administrators directing field inspectors to assess whether staffing firm clients are complying with their responsibilities under the Occupational Safety and Health Act.

Among other things, inspectors must assess whether temporary workers have received required safety training in a language and vocabulary they understand. During last week’s meeting, OSHA representatives stated that OSHA is working toward publishing staffing industry workplace safety directives, advisories, and best practices. The expected audience for the advisories and best practices will be staffing firms and their clients. The directives will be targeted to OSHA’s field staff. OSHA anticipates the first advisory to clarify the OSHA 300 Log record-keeping obligations of staffing firms and clients, respectively. This advisory is currently in the final stages of review by OSHA.

The next advisory will address OSHA requirements for hazard communication and personal protective equipment. OSHA intends to discuss the advisories with ASA before publishing them. ASA member companies represented at the meeting included Aerotek, Allegiance Staffing, American Resource Staffing, Elwood Staffing, EmployBridge, The Reserves Network, Staffmark, Tradesmen International, True Blue, Volt Workforce Solutions, World Wide Specialty Programs, and Yoh.

 

Nancy Tvarok of The Protocall Group, among speakers at 8th Annual South Jersey Women’s Business Forum

| No Comments

The Protocall Group is proud to be a sponsor of South Jersey’s 8th Annual Women’s Business Forum.  Join women all across South Jersey who are gathering to rejuvenate their careers, set new goals and build a network of contacts who will help them navigate through today’s rapidly changing economy and workforce.

Nancy Tvarok - Session SpeakerWe are also proud to announce that Nancy Tvarok, Director of Training & Development for The Protocall Group is a featured speaker during the afternoon breakout session.  Nancy’s topic is “Re-Energizing Your Workforce…Is There an App for That?”

 

Hosted by the Burlington County Chamber of Commerce and Burlington County College, the event provides an opportunity for dialogue to take place among women who share a vision for improving their business relationships and knowledge.

Registration to attend the Women’s Business Form can be done through this link at the chamber website