Entries for the ‘News’ Category

The Protocall Group Announces New Office in Newtown Square, PA

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 The Protocall Group Announces New Office in Newtown Square, PA

May 2017


Newtown Square, PA – The Protocall Group, a regional recruitment and staffing company, is growing by leaps and bounds. The company is excited to announce the opening of a new full-service office to better serve our customers and employees in the Delaware County region. The Protocall Group’s Healthcare Division officially opened a new office on April 28, 2017 at 3415 West Chester Pike – Suite 104, Newtown Square, PA, 19073.


Two of The Protocall Group’s most talented Staffing Supervisors, Jaymes Cannon and Desiree Blakemore, will be managing the new location to better service an array of customers from Mainline Health to other entities around the Newtown Square area. Both Jaymes and Desiree will be working closely with our partners to ensure the quality service that The Protocall Group has reliably provided for over 50 years will not be affected by this exciting new move. Jaymes and Desiree can be reached in the new Newtown Square office at 610.356.4340.


Protocall Healthcare is certified by The Joint Commission for providing quality healthcare staffing professionals to hospitals, physician group practices and healthcare facilities. The healthcare staffing services certification process provides a comprehensive evaluation of key functional areas such as processes for verifying the credentials and competencies of provided healthcare staff. The Joint Commission Staffing Certification requirements ensure that a healthcare facility’s HR Accreditation Requirements of Infection Control, Cultural Diversity, National Patient Safety Goals, Licensure Verification, Education and Training, Assessing and Reassessing Competency and Clinical Background Checks are met. The Joint Commission standards and emphasis on clinical practice guidelines require consistency in our approach to care, and ensures continuous compliance to standards and performance improvements, thus reducing the risk factor.


The Protocall Group has been providing temporary, temp-to-hire, direct hire and contract staffing solutions to employers throughout the South Jersey and Philadelphia Metro region since 1965. Specializing in the Healthcare, Industrial and Office and Professional industries for over 50 years, the Protocall Group team prides itself in their willingness to go the extra mile, and always making sure to answer the call for their customers and employees. For more information about The Protocall Group and its services, please visit them online at www.protocallgroup.com.



For more information, please contact Laura Gomez at lgomez@protocallgroup.com

Roy Fazio, Co-Owner of The Protocall Group, Named one of Staffing Industry Analysts’ Top 100 Most Influential People in Staffing

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Roy Fazio Headshot_2014Roy Fazio, Co-owner of The Protocall Group, an award-winning staffing firm based in Cherry Hill, New Jersey, has been named one of the Top 100 Most Influential People in Staffing by Staffing Industry Analysts.  This list of 100 staffing professionals profiles those men and women who have made a difference in the staffing Industry and in some way have affected the world of the contingent workforce.  Roy Fazio’s innovative programs, such as the first “vendor on premise” program in the staffing industry and the national staffing association, The Affiliated Staffing Group (ASGroup) have differentiated him from the competition.

The Protocall Group is a full-service, independent and family-owned and operated recruitment and staffing firm, which has been in business for more than 50 years as a regional leader in the employment of temporary staffing.  Since 1965, we have employed the best people and our goal has always been to make the staffing process as seamless as possible for our customers.  The Protocall Group has staffing offices in southern New Jersey, Philadelphia and suburbs.  We employ over 8,000 temporary, temp-to-hire and direct hire applicants in 3 staffing verticals: Industrial/Warehouse, Healthcare, and Office & Professional.

Roy, a veteran of 44 years in the staffing industry, recognized a need to share ideas and best practices with other staffing firms in non-competing markets in order to foster growth and education, thus the creation of The Affiliated Staffing Group, a private international staffing industry association of non-competing, independently owned companies that share systems and processes with fellow staffing companies to foster growth and education. ASGroup member companies are staffing industry professionals who work together for the common good of our industry.  ASGroup is comprised of members located throughout North America with more than 200 branch offices in 33 states and Canada.

Roy Fazio has served on boards of directors for a community bank, a large nonprofit hospice and New Jersey’s largest chamber of commerce.

The Protocall Group’s 2016 Award Winners!

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The holidays are a special time at The Protocall Group!  This time of year is a time of appreciation and giving. The Protocall Group takes this time to show its appreciation to all of the employees with holiday parties, as well as to recognize those employees who are celebrating special anniversaries with awards.  We applaud these employees for their continued dedication to Protocall.


The “Best Place to Work” logo in our email signature lines must be true! Several of our employees are celebrating 5 and 10 years of service.  We also celebrate an employee who has been with Protocall for 20 years! The Protocall Group is honored to recognize the following employees as part of the Protocall team!

Sylvia Richardson, Payroll/Billing Coordinator for the Industrial Division, joined Protocall in 1996 and has reached a 20-year milestone as a valued member of the Protocall team. Her warm smile and positive, fun attitude are infectious to all who have the pleasure of working with her! “Sylvia is a pleasure to have on our team in the payroll/billing Department. After 20 years of employment at Protocall, Sylvia is someone I can depend on to share her wealth of information to any new employees. I’m sorry she was accidentally overlooked for her 20 years at the company party, but I hope she knows how extremely important of a Protocall employee she is to all!” exclaims her manager Diane Sweeney.  Congratulations on this incredible milestone, Sylvia!

The following Protocall Team Members celebrated their 10-year Anniversaries with Protocall this year!

Courtney Donahue, Regional Director of Industrial Services, celebrated 10 years of service to Protocall this year!  Priscilla Mascuilli, VP of Client Services, tells us how Courtney’s career with us got started.  “Courtney actually started with Protocall in March of 1999 as a night coordinator in our Cherry Hill branch.  She was young and motivated and a few years later I started to discuss a sales position with her which she quickly said she would never be interested in. But I was persistent and eventually in 2003 after visiting a difficult client with me for whatever reason she decided to try it!!” Priscilla adds these kind words regarding Courtney, “She has proven her ability as a sales person with excellent communication and strategic planning skills. Her background working in a branch has also served her very well. These combined talents led me to once again approach her with another opportunity as a Regional Manager, in which she has also done an amazing job! I have been lucky to find such a great asset to The Protocall Group. Happy 10th or 17th anniversary…either way I am happy she is with us!” Thank you Courtney for your dedication and commitment to the Protocall team!

Maureen Napoleon, Branch Manager for NJ Healthcare and Office & Professional, has been a part of the Protocall family for 10 years! Zach Fazio, VP of Healthcare & Office & Professional Operations, offers these kind words about Maureen, “Maureen has been an outstanding Staffing Supervisor and now Manager with Protocall for 10 years.  Over the past 10 years she has exemplified all of Protocall’s values as a company and has done everything she can to be successful in her position.  Congratulations and thank you for your 10 years of service.”

The Protocall Team Members below celebrated their 5-year Protocall Anniversaries!

Evelyn Colon, Staffing Supervisor at Omni Bakery marks her 5th year with Protocall. Melanie Nagle, Branch Manager, commends Evelyn’s 5 years with these kind words, “Evelyn has been a dedicated onsite superviser at Omni Baking. She has an excellent rapport with all of the managers and supervisors at Omni Baking. She puts the customer’s needs first and addresses their critical concerns. She has done an outstanding  job with training and safety and has worked very hard to reduce their injury record.  Evelyn is a team player and is always a pleasure to be around.” Congratulations, Evelyn on this milestone and for your dedication and contributions to The Protocall Group!

Kelly Loux, Payroll/Billing Coordinator for Healthcare NJ celebrated her 5-year Anniversary in June. Kelly’s manager, Diane Sweeney offers these kind words, “Although Kelly Loux has been with Protocall for 5 years, I only had the pleasure of having her join our payroll/billing department 2 ½  years ago. We are thrilled to have Kelly in our department as she is a true asset. She works so well independently and as a team member. She sees a problem and has no qualms about sharing her thoughts for a solution. She is well-respected within her department, the corporate office and the branches for which she processes payroll. I look forward to another 5 years with Kelly in our department.”

Kellie Macrae, Marketing Coordinator marked her 5th year with Protocall in October. This past October Kellie was promoted to Marketing Coordinator. Kim Dobrzynski, Director of Marketing, says, “Congratulations and a huge thank you to Kellie Macrae for 5 years of much-appreciated service with Protocall.  During these past 5 years, Kellie has been instrumental in handling the day-to-day and project-based marketing needs of our branches. She has such a great rapport with everyone in our branches and is always so helpful to do her best for their marketing needs. She truly understands the needs of the branches and offers creative ideas to give them tools for sales and recruitment. Her creativity, organization, commitment, and keen attention to detail make Kellie a tremendous asset to the Marketing Department. It is with great pleasure that we get to work with her.”

Kathleen West, Staff Accountant started her career at The Protocall Group in December 2011. “When given the opportunity, she will always ask if she can do anything to help you, especially if she sees that you are inundated with work.  She is amazingly quick at learning new software and/or tasks.  Kathleen is great addition to our Protocall Accounting team!!”, exclaims Debbie Daleus, Kathleen’s Supervisor. Congratulations and thank you for your continued commitment to Protocall!


Protocall Group Cuts Payroll Processing Time – A Staffing Industry Case Study

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The Protocall Group cuts payroll processing time by 60 percent

The Challenge

The Protocall Group supplies about 2,500 temporary employees each week to client companies. In addition to placing workers, they’re also responsible for administering their employee time and attendance records and processing payroll. Some of their customer locations recorded temporary employee work hours using manual timekeeping, which is prone to human error and inaccuracies. Paper time records had to be collected, and managers spent hours poring over employee time card data to ensure accurate time records.  They needed a better way to increase efficiencies.

The Solution

Today The Protocall Group uses Lathem’s PayClock Online cloud-based employee time and attendance system to administer and process payroll for 10 enterprise customers, including two industrial bakeries, a custom printer and a food service company. Three of these customers have more than 100 temporary employees.

Using PayClock Online allows the Protocall Group anytime, anywhere access to employee time and attendance records, instead of relying on paper time cards. PayClock Online also easily integrates with the staffing company’s payroll processing software, Avionte, so it eliminates manual entry errors and streamlines the entire payroll process.

The Benefits

PayClock Online also helps Protocall managers with scheduling and filling orders for temporary workers. Trevor Knauss, Payroll and Billing Coordinator, said that implementing the Lathem system has led to increased efficiencies and eliminating errors. While PayClock Online is deployed in 10 locations to date, he said the company plans to install the solution at additional customer locations in the future.

View the case study.


“We can access PayClock Online at anytime, anywhere and allow multiple users with different permission levels of access. For example – supervisors are able to easily access employee time card data, but not necessarily change it.”

Trevor Knauss, Staffing Payroll/Billing Coordinator

Hourly Worker Turnover is Costly To Business

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Challenges and Solutions

The Challenge: Budgets
When you have a department budget for temporary staffing or hourly employees, the decision becomes a little more complex.

The Real Issue in Determining a Solution: Cost

What is the Real Cost – Low Pay Can Be a Big Contributor and Cost More in the Long Run – It’s tough to identify a single solution to your business’s hourly employee turnover problems. If the hourly pay is bad and the work is just as bad, it goes without saying that no one is going to want to think of a job with your company as a long-term “career.”

Easy Solutions to Consider:

1. Create a simple incentive program that may not cost your written budget numbers – Create a plan around the issues that affect your productivity. Is it no-shows, lateness or is it productivity? Offer 10 cents an hour increases if they are on time every day in a 30 day period/or no missed days in the last 30 days. If it is 10 cents an hour and they work 150 hours in the month, that’s only $15. A minor increase of 10 cents an hour may save you big $$$ and the $15 may be important to lower wage employees.
If low is not possible…#2 may be an even bigger reward to your productivity

2. Making the Environment a More Welcoming Place – Usually, the best course of action will be to create an environment where non-salaried employees will want to stick around for a long time. Even if you can’t pay more for all hourly positions — particularly those who are just starting out — you can make work a more welcoming place for those employees.

  • Use employee bonding programs or outings to bring your staff together.
  • Heed complaints about managers, especially if you notice patterns.
  • Make sure each person is getting enough training to feel competent and accomplished in their job.
  • Consider varying job responsibilities when possible, to minimize monotony.
  • Figure out ways to engage and reward creativity and new ideas.
  • Create a goal-oriented environment with rewards for hourly employees who perform well.

All of these strategies can help make your department the kind of place where people want to work.

This blog courtesy of and written for Staffing Industry Analysts by Michael Klazema and added to by Roy Fazio – Mr. Klazema has been developing products for the background screening industry since 2009 and is lead author and editor for a background checks community. Roy Fazio is Partner and Executive Vice President for The Protocall Group and has been in the staffing industry for more than 40 years.

It’s Environmental Service Week! Thank You Protocall Group EVS Employees

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The Protocall Group’s healthcare staffing division, along with The Association for the Healthcare Environment (AHE) of the American Hospital Association (AHA), is celebrating National Environmental Services and Housekeeping Week this week September 11-17, 2016.

As an employer of Environmental Services (EVS) technicians in positions throughout South Jersey and Greater Philadelphia, The Protocall Group would like to thank each and every one of our valued staff for their dedication, professionalism and adhering to Joint Commission quality standards each and every day.

We thank you all and would like to recognize:

Carl Beaty, Anthony Bonet, Lauren Brown, Candace Calloway, Theresa Daniles, Kelvin Fleming, John Green, Arlita Hurst, Honest Kamara, Amy Lewis, Mardro McBurrows, Rodney McCaskill, Eugene Mcmillion, John Perry, Karl Rainey, Jeffrey Sansbury, Tatyana Simmons, Kevin Sims, Jonathan Smalls, Kadeem Steplight, Aaliyah Thomas, Burt Thomas, Dimitri Tolliver, Najee Underwood, Harold Williams and Dayana Young.

The environmental service worker maintains environmental and infection control standards within established policies and procedures of the healthcare facility they are assigned to. They perform a variety of general cleaning tasks to maintain patient rooms, offices, hallways and other assigned areas of the facility. They also distribute and track clean linens to user departments and maintain stock levels on nursing floors. The position follows standard practices and procedures and complies with regulatory requirements. However, as a Joint Commission Certified Healthcare Staffing Firm, our EVS employees adhere to the highest industry standards as put forth by our own reputation as well as The Joint Commission.

Zach Fazio, Vice-President of Healthcare Operations, states, “Our EVS employees are valued and they make a difference each and every day to assure that everyone that steps foot in a healthcare facility that we staff, can be assured of the highest quality of cleanliness and infection prevention.”

Click here to learn more about Environmental Services and Housekeeping Week.


The Protocall Group is a Joint Commission Certified Healthcare Staffing firm and a provider of nursing, allied health and environmental health services professionals. Doing business with a Joint Commission Certified Healthcare Staffing Company, ensures:

A Greater Level of Confidence… You can trust that the processes Protocall incorporates have met the rigorous requirements set forth by The Joint Commission.

Third Party Source of Information… Demonstrates our staffing firm’s commitment to providing quality services as measured against national third-party standards.

Highest Standards of Quality and Safety… Ensures that Protocall has met Joint Commission human resource standards for all placed clinical staff.

Hiring Smart – Best Practices for Interviewing

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BigStock – Kzenon

Most hiring mistakes can be traced back to poor interviewing techniques. 

  • Asking candidates different questions thereby making it difficult to truly compare candidates
  • Asking questions that are not relevant to the key requirements
  • Asking questions about opinions or feelings, rather than facts and examples
  • Not paying attention to non-verbal cues or answers that require probing
  • Failing to manage personal biases
  • Interviewing too many candidates – interviewer “burn out”

Interviewing Do’s

  • Prepare – use the same interview questions for all candidates
  • Get a clear understanding on the responses you want to hear – from the candidate that you believe would be the “right fit”
  • Keep it simple – ask for facts and examples, not opinions or what ifs
  • Honor the 80/20 rule – make sure the candidate is doing the talking and you are listening 80% of the time
  • Take notes – retain what was said

Interviewing Don’ts

  • Ask questions that are off-topic and not relevant to the job – or its key requirements
  • Rely on one interviewer – use a team of 2-3 evaluators
  • Try to do a full evaluation in one sitting – rather than in a series of shorter sittings
  • Ask questions about a candidate’s personal life – their marital status, if they own or rent their home or their religion or political views, etc. do not have bearing on whether they are a good candidate for the job
  • Make notes on the candidate’s application – or any documents that will become part of their file

Article written by Pace Staffing Network, a Affiliated Staffing Group member from Seattle, Washington and a Protocall Group partner in best practices in the staffing industry.

The Protocall Group Ranked #1 on NJBiz Top Family-Owned Businesses List

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Protocall Owners Group_AR11339_v1 (2)

L-R: Lois Fazio-Weidhaas, Roy Fazio, Janis Fazio-LeBude

The Protocall Group is proud to announce its achievement of a #1 rank on NJBiz Family-Owned Business List.  The top 25 companies were ranked by the number of New Jersey employees. The Protocall Group was featured in the June 6, 2016 print and digital editions of NJBIZ on Page 28 of above link.

The company was founded in 1965 by Raymond Fazio originally under the name Staff Builders.  Raymond Fazio’s children worked their way up in the company and are the owners of The Protocall Group.  Janis Fazio LeBude, Roy Fazio and Lois Fazio-Weidhaas are second generation owners. Zach Fazio, (son of Roy Fazio) is Vice-President of Healthcare Operations for New Jersey and Pennsylvania.

The Protocall Group is also certified as a Women’s Business Enterprise by the Women’s Business Enterprise National Council (WBENC).  Protocall is among a select few New Jersey and Pennsylvania staffing companies with this certification status.  Women’s Business Enterprise (WBE) certification is granted to a firm that is at least 51% owned, operated and controlled by a woman/women.   The Protocall Group can be retained as a primary staffing provider where client contracts mandate diversity requirements in purchasing services and can assist corporations in meeting the requirements for government contracts and projects.

The Protocall Group of companies provides temporary, direct hire, temp-to-hire and contract employees to employers throughout the Delaware Valley.  Its four specialty groups are Protocall Office & Professional, Protocall Industrial, Protocall Healthcare and Protocare Home Healthcare.

Protocall VP of Human Resources Nominated for HR Person of the Year

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Lisa Warech, PHR, SHRM-CP, The Protocall Group’s Vice President of Human Resources, was honored as a nominee at the 2016 Annual Delaware Valley Human Resource Person of the Year Awards on Thursday, May 19th at The Vie in Philadelphia.  The Protocall Group owners, directors and HR department attended the event to celebrate with Lisa.

Here are some photos taken of and with Lisa that night.  View all the photos of the event.

Lisa - Delaware Valley HR Person of the Year 2016 Nominee-Small Business

Lisa Warech receives her plaque for her nomination at the Delaware Valley HR Person of the Year Awards event.












Lisa - Delaware Valley HR Person of the Year 2016 Nominee

Lisa Warech, Delaware Valley HR Person of the Year nominee for The Protocall Group.












Lisa - Delaware Valley HR Person of the Year 2016 Nominee-Small Business Group Photo

The nominees of the small business category at the Delaware Valley HR Person of the Year Awards.









Lisa - Delaware Valley HR Person of the Year 2016 Group Table Photo

The Protocall Group table of attendees. L-R Zach Fazio, Lois Fazio-Weidhaas, Jan LeBude, Kim Dobrzynski, Jessica Hagberg, Nancy Tvarok, Lisa Warech, Susan Rowand, Fran McGlynn, Kelly Tistan-McGuire










Lisa - Delaware Valley HR Person of the Year 2016 Group Photo

The Protocall Group HR Department L-R Nancy Tvarok, Susan Rowand, Lisa Warech, Kelly Tistan-McGuire and Jessica Hagberg.







Memorial Day Weekend – Don’t Forget to Remember

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bigstock/Igor Serdiuk

bigstock/Igor Serdiuk

As Memorial Day Weekend approaches, we all begin to make plans for our extended weekend. We start thinking about heading to the beach to kick off summer and planning family BBQs!  But…how often do we think about the real reason for this holiday?

Memorial Day is a day to remember all of the men and women who made the ultimate sacrifice defending our freedom! It is a day to say thank you to our military defending our country today and to recognize our veterans for their dedicated service!

Here at The Protocall Group, we would like to recognize and thank a veteran, Fred Williams, a Behavioral Tech for our Philadelphia Healthcare Division who has been working for us since 2011.

Fred Williams, 1955

Fred Williams, 1955

Fred was in the U.S. ARMY in the Engineer Battalion from 1950-1957, he enrolled at the age of 17. He was stationed in Germany from 1951-1954, during this time he tried out for the basketball team and  was the first African American to make the team (at the time the barracks were still segregated) where he played at Walter Reed Hospital.

During his service, he traveled to Japan, Paris and Korea. He is now 83 years of age, still working, and enjoys every minute of it! He is loved by the staff at Magee Rehabilitation Hospital where he works patient transports through The Protocall Group.

One of Fred’s favorite things to do is write poems.

Robert Kautzman EdD., MS., RN, NEA-BC Vice President of Clinical Services and Chief Nurse Executive at Magee Rehabilitation Hospital, sent us a wonderful note about Fred and included a poem Fred wrote.

An Inspiring Story…

Kautzman writes, “I met one of our companion aides and struck up a conversation with him today. His name is Fred Williams. In his role, working for one of our staffing agencies, The Protocall Group, as our companion aide, he accompanies patients as they are transported to their medical appointments outside Magee.

Fred has an interesting history. He worked in the mental health field for many years at several different facilities in the area. Additionally, although he has had his own physical health challenges over the years, I found him to be full of energy, displaying a positive attitude and spirit and just a delightful man.

Fred is 82. Yes, 82 years young! He retired twice over his lifetime and he just can’t help but put in some time at Magee helping our patients during their medical appointment van/paratransit rides. The most touching part of our conversation is when he reached in his knapsack and pulled out a copy of a poem he wrote based on his experiences thus far at Magee. He has shared this with a few staff, but I thought it was a powerful message and wanted to share it with all of you!”


Companion work is not all roses

Some days, you say “Holy Moses”

But if CAREGIVING is in your heart

That’s one feeling that will never part

Have strong patience, you want to know why?

Cause sometimes you have to have it for the other guy!

Be kind and gentle and always remember

This person could be my family member

So give it your all, go that extra mile

At the end of the day, enjoy that smile!

—-Fred Williams

Fred Williams_VeteranBlogClearly Fred Williams is a very special individual and we are privileged to have him as part of the Protocall team.  On this Memorial Day, we at The Protocall Group, sincerely thank you for your service to our country and your continued dedication to the people you serve each day!