Entries for the ‘Corporate’ Category

Roy Fazio, Co-Owner of The Protocall Group, Named one of Staffing Industry Analysts’ Top 100 Most Influential People in Staffing

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Roy Fazio Headshot_2014Roy Fazio, Co-owner of The Protocall Group, an award-winning staffing firm based in Cherry Hill, New Jersey, has been named one of the Top 100 Most Influential People in Staffing by Staffing Industry Analysts.  This list of 100 staffing professionals profiles those men and women who have made a difference in the staffing Industry and in some way have affected the world of the contingent workforce.  Roy Fazio’s innovative programs, such as the first “vendor on premise” program in the staffing industry and the national staffing association, The Affiliated Staffing Group (ASGroup) have differentiated him from the competition.

The Protocall Group is a full-service, independent and family-owned and operated recruitment and staffing firm, which has been in business for more than 50 years as a regional leader in the employment of temporary staffing.  Since 1965, we have employed the best people and our goal has always been to make the staffing process as seamless as possible for our customers.  The Protocall Group has staffing offices in southern New Jersey, Philadelphia and suburbs.  We employ over 8,000 temporary, temp-to-hire and direct hire applicants in 3 staffing verticals: Industrial/Warehouse, Healthcare, and Office & Professional.

Roy, a veteran of 44 years in the staffing industry, recognized a need to share ideas and best practices with other staffing firms in non-competing markets in order to foster growth and education, thus the creation of The Affiliated Staffing Group, a private international staffing industry association of non-competing, independently owned companies that share systems and processes with fellow staffing companies to foster growth and education. ASGroup member companies are staffing industry professionals who work together for the common good of our industry.  ASGroup is comprised of members located throughout North America with more than 200 branch offices in 33 states and Canada.

Roy Fazio has served on boards of directors for a community bank, a large nonprofit hospice and New Jersey’s largest chamber of commerce.

The Protocall Group’s 2016 Award Winners!

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The holidays are a special time at The Protocall Group!  This time of year is a time of appreciation and giving. The Protocall Group takes this time to show its appreciation to all of the employees with holiday parties, as well as to recognize those employees who are celebrating special anniversaries with awards.  We applaud these employees for their continued dedication to Protocall.


The “Best Place to Work” logo in our email signature lines must be true! Several of our employees are celebrating 5 and 10 years of service.  We also celebrate an employee who has been with Protocall for 20 years! The Protocall Group is honored to recognize the following employees as part of the Protocall team!

Sylvia Richardson, Payroll/Billing Coordinator for the Industrial Division, joined Protocall in 1996 and has reached a 20-year milestone as a valued member of the Protocall team. Her warm smile and positive, fun attitude are infectious to all who have the pleasure of working with her! “Sylvia is a pleasure to have on our team in the payroll/billing Department. After 20 years of employment at Protocall, Sylvia is someone I can depend on to share her wealth of information to any new employees. I’m sorry she was accidentally overlooked for her 20 years at the company party, but I hope she knows how extremely important of a Protocall employee she is to all!” exclaims her manager Diane Sweeney.  Congratulations on this incredible milestone, Sylvia!

The following Protocall Team Members celebrated their 10-year Anniversaries with Protocall this year!

Courtney Donahue, Regional Director of Industrial Services, celebrated 10 years of service to Protocall this year!  Priscilla Mascuilli, VP of Client Services, tells us how Courtney’s career with us got started.  “Courtney actually started with Protocall in March of 1999 as a night coordinator in our Cherry Hill branch.  She was young and motivated and a few years later I started to discuss a sales position with her which she quickly said she would never be interested in. But I was persistent and eventually in 2003 after visiting a difficult client with me for whatever reason she decided to try it!!” Priscilla adds these kind words regarding Courtney, “She has proven her ability as a sales person with excellent communication and strategic planning skills. Her background working in a branch has also served her very well. These combined talents led me to once again approach her with another opportunity as a Regional Manager, in which she has also done an amazing job! I have been lucky to find such a great asset to The Protocall Group. Happy 10th or 17th anniversary…either way I am happy she is with us!” Thank you Courtney for your dedication and commitment to the Protocall team!

Maureen Napoleon, Branch Manager for NJ Healthcare and Office & Professional, has been a part of the Protocall family for 10 years! Zach Fazio, VP of Healthcare & Office & Professional Operations, offers these kind words about Maureen, “Maureen has been an outstanding Staffing Supervisor and now Manager with Protocall for 10 years.  Over the past 10 years she has exemplified all of Protocall’s values as a company and has done everything she can to be successful in her position.  Congratulations and thank you for your 10 years of service.”

The Protocall Team Members below celebrated their 5-year Protocall Anniversaries!

Evelyn Colon, Staffing Supervisor at Omni Bakery marks her 5th year with Protocall. Melanie Nagle, Branch Manager, commends Evelyn’s 5 years with these kind words, “Evelyn has been a dedicated onsite superviser at Omni Baking. She has an excellent rapport with all of the managers and supervisors at Omni Baking. She puts the customer’s needs first and addresses their critical concerns. She has done an outstanding  job with training and safety and has worked very hard to reduce their injury record.  Evelyn is a team player and is always a pleasure to be around.” Congratulations, Evelyn on this milestone and for your dedication and contributions to The Protocall Group!

Kelly Loux, Payroll/Billing Coordinator for Healthcare NJ celebrated her 5-year Anniversary in June. Kelly’s manager, Diane Sweeney offers these kind words, “Although Kelly Loux has been with Protocall for 5 years, I only had the pleasure of having her join our payroll/billing department 2 ½  years ago. We are thrilled to have Kelly in our department as she is a true asset. She works so well independently and as a team member. She sees a problem and has no qualms about sharing her thoughts for a solution. She is well-respected within her department, the corporate office and the branches for which she processes payroll. I look forward to another 5 years with Kelly in our department.”

Kellie Macrae, Marketing Coordinator marked her 5th year with Protocall in October. This past October Kellie was promoted to Marketing Coordinator. Kim Dobrzynski, Director of Marketing, says, “Congratulations and a huge thank you to Kellie Macrae for 5 years of much-appreciated service with Protocall.  During these past 5 years, Kellie has been instrumental in handling the day-to-day and project-based marketing needs of our branches. She has such a great rapport with everyone in our branches and is always so helpful to do her best for their marketing needs. She truly understands the needs of the branches and offers creative ideas to give them tools for sales and recruitment. Her creativity, organization, commitment, and keen attention to detail make Kellie a tremendous asset to the Marketing Department. It is with great pleasure that we get to work with her.”

Kathleen West, Staff Accountant started her career at The Protocall Group in December 2011. “When given the opportunity, she will always ask if she can do anything to help you, especially if she sees that you are inundated with work.  She is amazingly quick at learning new software and/or tasks.  Kathleen is great addition to our Protocall Accounting team!!”, exclaims Debbie Daleus, Kathleen’s Supervisor. Congratulations and thank you for your continued commitment to Protocall!


Protocall Group Cuts Payroll Processing Time – A Staffing Industry Case Study

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The Protocall Group cuts payroll processing time by 60 percent

The Challenge

The Protocall Group supplies about 2,500 temporary employees each week to client companies. In addition to placing workers, they’re also responsible for administering their employee time and attendance records and processing payroll. Some of their customer locations recorded temporary employee work hours using manual timekeeping, which is prone to human error and inaccuracies. Paper time records had to be collected, and managers spent hours poring over employee time card data to ensure accurate time records.  They needed a better way to increase efficiencies.

The Solution

Today The Protocall Group uses Lathem’s PayClock Online cloud-based employee time and attendance system to administer and process payroll for 10 enterprise customers, including two industrial bakeries, a custom printer and a food service company. Three of these customers have more than 100 temporary employees.

Using PayClock Online allows the Protocall Group anytime, anywhere access to employee time and attendance records, instead of relying on paper time cards. PayClock Online also easily integrates with the staffing company’s payroll processing software, Avionte, so it eliminates manual entry errors and streamlines the entire payroll process.

The Benefits

PayClock Online also helps Protocall managers with scheduling and filling orders for temporary workers. Trevor Knauss, Payroll and Billing Coordinator, said that implementing the Lathem system has led to increased efficiencies and eliminating errors. While PayClock Online is deployed in 10 locations to date, he said the company plans to install the solution at additional customer locations in the future.

View the case study.


“We can access PayClock Online at anytime, anywhere and allow multiple users with different permission levels of access. For example – supervisors are able to easily access employee time card data, but not necessarily change it.”

Trevor Knauss, Staffing Payroll/Billing Coordinator

Hourly Worker Turnover is Costly To Business

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Challenges and Solutions

The Challenge: Budgets
When you have a department budget for temporary staffing or hourly employees, the decision becomes a little more complex.

The Real Issue in Determining a Solution: Cost

What is the Real Cost – Low Pay Can Be a Big Contributor and Cost More in the Long Run – It’s tough to identify a single solution to your business’s hourly employee turnover problems. If the hourly pay is bad and the work is just as bad, it goes without saying that no one is going to want to think of a job with your company as a long-term “career.”

Easy Solutions to Consider:

1. Create a simple incentive program that may not cost your written budget numbers – Create a plan around the issues that affect your productivity. Is it no-shows, lateness or is it productivity? Offer 10 cents an hour increases if they are on time every day in a 30 day period/or no missed days in the last 30 days. If it is 10 cents an hour and they work 150 hours in the month, that’s only $15. A minor increase of 10 cents an hour may save you big $$$ and the $15 may be important to lower wage employees.
If low is not possible…#2 may be an even bigger reward to your productivity

2. Making the Environment a More Welcoming Place – Usually, the best course of action will be to create an environment where non-salaried employees will want to stick around for a long time. Even if you can’t pay more for all hourly positions — particularly those who are just starting out — you can make work a more welcoming place for those employees.

  • Use employee bonding programs or outings to bring your staff together.
  • Heed complaints about managers, especially if you notice patterns.
  • Make sure each person is getting enough training to feel competent and accomplished in their job.
  • Consider varying job responsibilities when possible, to minimize monotony.
  • Figure out ways to engage and reward creativity and new ideas.
  • Create a goal-oriented environment with rewards for hourly employees who perform well.

All of these strategies can help make your department the kind of place where people want to work.

This blog courtesy of and written for Staffing Industry Analysts by Michael Klazema and added to by Roy Fazio – Mr. Klazema has been developing products for the background screening industry since 2009 and is lead author and editor for a background checks community. Roy Fazio is Partner and Executive Vice President for The Protocall Group and has been in the staffing industry for more than 40 years.

Contingent Workers – More Common Place in Business

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Image - Industrial Warehouse EmployeeToday’s economy and environment continues to show that U.S. companies are increasingly relying on a contingent workforce. There are many reasons why, although the one we see most is that the demand for workers exceeds the supply.

  • In 2016, companies reported that contingent workers comprised a median 20% and an average of 22% of their workforce. We define contingent workers as all non-permanent workers including the full range of agency temporary workers, internal temporary workers/interns/seasonal workers, independent contractors and statement-of work (SOW) consultants, but excluding part-time regular employees.
  • The reported share of contingent workforce has shown a trend of substantial increase since 2009, when we first started asking about this metric in our annual buyer survey. The reported contingent share of workforce has risen from a median 10% and an average of 12% reported in our 2009 survey.
  • The mix of types of contingent workers – companies reported the following averages:
    1. Agency temporary workers (50%)
    2. Statement-of-work (SOW) consultants (30%)
    3. Independent contractors (11%)
    4. Internal temporary workers (7%)
    5. Other (3%).
  • When asked about plans for various types of contingent workers over the next ten years, companies were most bullish about increasing their share of outsourced workers, SOW consultants and freelancers. A substantial portion of companies (44%) projected that regular full-time employees would comprise a smaller share of their workforce.
  • Contingent share of their workforce would rise to an average of 25% in two years and 29% in ten years.

*Survey by Staffing Industry Analysts – A Staffing Industry Research Company.

Searching for a Job in a Competitive Market

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With the job market more competitive than ever; searching for a new job can be completely overwhelming. This is why it’s essential for you to take advantage of some of the job-seeking tools available to you such as LinkedIn and your local recruiting firm. Used correctly, these tools can be extremely useful when  searching for your dream job.


This is a professional social networking site. LinkedIn is currently the most powerful and effective site for networking. Networking no longer has to take place in-person. With LinkedIn you can build professional relationships with just a few keystrokes. You can connect with other professionals in your related field/industry or even reconnect with old colleagues. Also, you can follow different companies that you might be interested in working for. LinkedIn can help you stay up-to-date with what is going on in that organization and even what internal jobs are open.

LinkedIn is also a great for recruiters and employers to find out more about you. LinkedIn allows you to put your work experience, organizations you are involved in and any educational experiences/certifications. Recruiters frequently use LinkedIn as a way to stay up-to-date with potential candidates’ skills and qualifications. Just make sure you update your profile regularly to include your most recent experience!

Recruiting/Staffing Firms

Working with a recruiter is like working with a matchmaker. They make sure you are a perfect match for that organization. When it comes to the hiring process, recruiters can help you stand out among other applicants by highlighting your achievements and qualifications to the company’s hiring manager. It’s important to remember that today is a competitive job market and it moves quickly. Do not assume recruiters will have a job for you in that exact moment. It takes a few weeks to find a “perfect fit”. Finally, the key is to keep the recruiter up-to-date on your current qualifications and skills.


It’s Environmental Service Week! Thank You Protocall Group EVS Employees

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The Protocall Group’s healthcare staffing division, along with The Association for the Healthcare Environment (AHE) of the American Hospital Association (AHA), is celebrating National Environmental Services and Housekeeping Week this week September 11-17, 2016.

As an employer of Environmental Services (EVS) technicians in positions throughout South Jersey and Greater Philadelphia, The Protocall Group would like to thank each and every one of our valued staff for their dedication, professionalism and adhering to Joint Commission quality standards each and every day.

We thank you all and would like to recognize:

Carl Beaty, Anthony Bonet, Lauren Brown, Candace Calloway, Theresa Daniles, Kelvin Fleming, John Green, Arlita Hurst, Honest Kamara, Amy Lewis, Mardro McBurrows, Rodney McCaskill, Eugene Mcmillion, John Perry, Karl Rainey, Jeffrey Sansbury, Tatyana Simmons, Kevin Sims, Jonathan Smalls, Kadeem Steplight, Aaliyah Thomas, Burt Thomas, Dimitri Tolliver, Najee Underwood, Harold Williams and Dayana Young.

The environmental service worker maintains environmental and infection control standards within established policies and procedures of the healthcare facility they are assigned to. They perform a variety of general cleaning tasks to maintain patient rooms, offices, hallways and other assigned areas of the facility. They also distribute and track clean linens to user departments and maintain stock levels on nursing floors. The position follows standard practices and procedures and complies with regulatory requirements. However, as a Joint Commission Certified Healthcare Staffing Firm, our EVS employees adhere to the highest industry standards as put forth by our own reputation as well as The Joint Commission.

Zach Fazio, Vice-President of Healthcare Operations, states, “Our EVS employees are valued and they make a difference each and every day to assure that everyone that steps foot in a healthcare facility that we staff, can be assured of the highest quality of cleanliness and infection prevention.”

Click here to learn more about Environmental Services and Housekeeping Week.


The Protocall Group is a Joint Commission Certified Healthcare Staffing firm and a provider of nursing, allied health and environmental health services professionals. Doing business with a Joint Commission Certified Healthcare Staffing Company, ensures:

A Greater Level of Confidence… You can trust that the processes Protocall incorporates have met the rigorous requirements set forth by The Joint Commission.

Third Party Source of Information… Demonstrates our staffing firm’s commitment to providing quality services as measured against national third-party standards.

Highest Standards of Quality and Safety… Ensures that Protocall has met Joint Commission human resource standards for all placed clinical staff.

Labor Day – The History and Meaning Behind this National Holiday

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Labor Day, the first Monday of September, is typically associated with the end of the summer season, one last long weekend for BBQ’s.  But do you know what this national holiday actually means or know the history behind this celebration?

Labor Day was created by the labor movement in the late 19th century.  It began as an parade in New York City organized by union leaders.  At first the leaders worried that workers were hesitant to forego a day’s pay to participate in the rally, but over 10,000 people had taken part in the rally and festivities. 

Holding annual festivities to celebrate workers spread across the country.  However, Labor Day didn’t become a national holiday until a decade later. In 1887, Oregon was the first state to declare it a holiday, followed by New York, Massachusetts and Colorado.  In 1896, President Grover Cleveland declared the first Monday in September a national holiday.

Why a Monday?  One of the most influential labor unions was the Knights of Labor which is located in New York. The union leaders wanted the first demonstration to coincide with their annual conference which took place in early September.  The first Monday of September stuck after the third annual New York City Labor Day was scheduled on this day in 1884.

Did you know that there is a Labor Day and a May Day (International Workers’ Day)?  Both days are celebrated, but Labor Day is the official national holiday and May Day is unofficially celebrated on May 1.  International Workers’ Day arose out of what began as a peaceful demonstration in Chicago by protesters demanding an 8-hour work day. The demonstration turned violent when someone threw a bomb at the police killing one police officer and wounding several others. The police then began to fire into the crowd killing an undetermined number of people. This incident is known as the Haymarket Affair.  This event caused a crack down on labor groups.  Due to the violence associated with this day, President Grover Cleveland chose the September date to honor the American worker when declaring the national holiday.

Labor Day does have quite a storied past, therefore it is not just ANY day off from work. It is a day to honor the social and economic achievements of American workers. It is a tribute to the contributions workers have made to the strength, prosperity and well-being of our country.  

Why is it important to know the history of Labor Day?  Sometimes, we just need a reminder of the benefits and rights that our fellow Americans fought for in the past for us and for future generations.  As a staffing company in the business of workers for 50 years, we feel this is of great importance!

Happy Labor Day!

Politics in the Workplace – Brace Yourself!

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This year is moving right along as we make our way towards the Fall season!  While kids and teachers prepare to return back to school, others are trying to get in the last days of summer vacations or lining up a job as some make plans to return to the workforce after raising children.

Along with the approach of the Fall months, comes the reality of continued exposure to more politics as the months start to tick by for the November 8th presidential election.

Check out an article in Labor & Industrial Insights Magazine, which examines how to best handle rising political debates, as we grow closer to what promises to be a heated presidential election. In this article, by Dean Lombardo, he discusses the guidance that HR departments can offer their management teams and employees toward keeping the peace during the inevitable political discussions in both a physical and remote workplace setting.

In addition to any policies your organization may have in its employee handbook, it’s important for HR professionals, executives, managers and employees to remember five important guidelines:

  • Know the law
  • Set the tone and be respectful
  • Balance free expression with productivity
  • Use even-handed enforcement
  • Allow the HR department to resolve any issues

What’s the Difference Between a Curriculum Vitae and a Resume?

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You’re in the midst of a job search.   You have a résumé, but you have heard this term Curriculum Vitae (CV) and you wonder if you need a CV instead of or in combination with your résumé.  Information on these two documents, as detailed by the Co-operative Education Program and Career Services Department of the University of Victoria, should help you understand the difference between them  and help you decide what you need for the type of work you are seeking.

A Curriculum Vitae (CV) is a more comprehensive document that details ALL  of your past education, experiences, and expertise, including public presentations, academic writing and professional development.  CVs are focused on academic work with an emphasis on research and teaching.   A curriculum vitae should be used when you want to highlight your background prior to a presentation, when you are applying for work and/or contracts in the academic field,  in advanced research, or in fine arts.

A Résumé summarizes your education, experiences and skills. It’s designed to introduce you to an employer and highlight your qualifications for a specific job or type of work.  A résumé should be used when applying for work, attending job/career fairs, applying for graduate programs, internships, scholarships and networking with potential employers.

Both are used to encourage an employer to consider you as an employee, a candidate for further study or the right fit for a contract, however, the key differences are:

  • CVs are focused on academic work with an emphasis on research and teaching while résumés are focused on non-academic work with an emphasis on related competencies (skills, knowledge and attributes).
  • CVs intend to deliver comprehensive information while résumés aim to summarize key information.
  • CVs are often long – containing anywhere from 5 to 20 pages.  Résumés are generally 1 to 2 pages at the most.

For tips on how to write a Curriculum Vitae (CV) see the following websites:

For tips on how to write a Resume see the following websites: