Protocall Group Cuts Payroll Processing Time – A Staffing Industry Case Study

The Protocall Group cuts payroll processing time by 60 percent

The Challenge

The Protocall Group supplies about 2,500 temporary employees each week to client companies. In addition to placing workers, they’re also responsible for administering their employee time and attendance records and processing payroll. Some of their customer locations recorded temporary employee work hours using manual timekeeping, which is prone to human error and inaccuracies. Paper time records had to be collected, and managers spent hours poring over employee time card data to ensure accurate time records.  They needed a better way to increase efficiencies.

The Solution

Today The Protocall Group uses Lathem’s PayClock Online cloud-based employee time and attendance system to administer and process payroll for 10 enterprise customers, including two industrial bakeries, a custom printer and a food service company. Three of these customers have more than 100 temporary employees.

Using PayClock Online allows the Protocall Group anytime, anywhere access to employee time and attendance records, instead of relying on paper time cards. PayClock Online also easily integrates with the staffing company’s payroll processing software, Avionte, so it eliminates manual entry errors and streamlines the entire payroll process.

The Benefits

PayClock Online also helps Protocall managers with scheduling and filling orders for temporary workers. Trevor Knauss, Payroll and Billing Coordinator, said that implementing the Lathem system has led to increased efficiencies and eliminating errors. While PayClock Online is deployed in 10 locations to date, he said the company plans to install the solution at additional customer locations in the future.

View the case study.


“We can access PayClock Online at anytime, anywhere and allow multiple users with different permission levels of access. For example – supervisors are able to easily access employee time card data, but not necessarily change it.”

Trevor Knauss, Staffing Payroll/Billing Coordinator

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