Is It Getting Hot in Here? How to Diffuse Office Turmoil

BigStock - Wavebreak Media Ltd

BigStock – Wavebreak Media Ltd

Usually I run from office turmoil, unless I think I can fix the problem, then I seem attracted to it.  There is no middle ground with me.  However I do notice a pattern with office turmoil.

No one listens

Turmoil usually has an air of tension surrounding it. I notice when people are tense they have a tendency to not listen to the other person.

Most people just want to be heard. So stop talking over someone and listen to their point of view. You can usually find some common ground.

Territory

Many office issues seem to be “territorial” in nature. Someone does not want you in their business or they are too busy being in someone else’s business.

Find a way to help people understand what the bigger goal is. Then, suggest how their special business talents can contribute to that goal. This conversation can help set people back on track.

Feelings…nothing more than feelings

Feelings seem to have a lot to do with office turmoil. Who feels slighted, undervalued, isolated or overburdened. A person’s perception is their reality. It’s important to understand how the other person is interpreting the situation. Then you can talk about it honestly.

Check your attitude – This is the most important skill to possess

I try to surround myself with positive people.  If you are in a leadership role, it’s very important to promote and display a positive attitude. People tend to behave in ways that are tolerated. Negative attitudes should not be something a team tolerates. Those who are negative or gossipy need an audience. News flash…they LOVE turmoil!  If you are not willing to listen to gossip or negative talk, the offender eventually stops the negative behavior because they have no audience. Turmoil subsides. Ahhh it’s a beautiful thing…HARMONY IN THE WORKPLACE.